airfrance.ca/en

Reviews:

Provide more and more detailed FAQ for travellers/customers who are not regular flyers especially seniors. Many seniors no longer have or can earn enough Miles in 18 months to make flight purchases with Miles. What options are there to use these Miles otherwise? Make clear the limitations and exclusions of Promo Fares, such as lack of Multi-city option with Purchase by Miles. Give cash customers more incentives and afforable upgrade options. The Air France Flying Blue website allows for many errors in data after entering, such as not making travel companion/Flying Blue Family Member data available in the Passenger Detail screen (I had to type in the data), and then in the Travel Documents page the system put my Family Member's Passport Details and not mine from my profile. I had to add a new passport and enter my own Passport Details and then in my Family Member's profile I had to add a new passport and enter his Passport Details all over again. This makes it easy for Passport information errors to occur. I also had difficulty transferring Flying Blue Miles while logged into Air France. Instead searched Reddit for answer to get around the "Low-assurance..." message and logged into KLM website, accessed Flying Blue profile and successfully transferred the Miles from within that website. Air France should provide a fix or workaround on their website.

I was booking a ticket and I also had a voucher that I wanted to use for the booking. Every time I try to process the ticket, The voucher did not work. So I would have to start the whole process again of booking a new ticket and during that time there was always a price increase from the previous time had tried. To keep on paying for a higher price, I decided to just purchase the ticket in the hope that Air France will owner my voucher. This is the same voucher that Air France issued to me as a birthday gift. This is the same voucher that I was going to use Wele with the stipulated booking and the stipulated time of travel. Yesterday morning I spoke to an Air France advisor by the name of who promised to look into the matter regarding my voucher and the ticket reference PHSTCT and get back to me, sh has not and lied to me . She was to follow up and ensure that AIr France applied the $70 gift voucher to ticket so that I don’t have to get another voucher to purchase another ticket for another trip. I really want that voucher to be applied on the ticket. this voucher is valid and still within the guidelines that I should use before the 7th of September 2024 and to travel before the 1 st of June 2025. The backstory is that I purchased the ticket on Air France and this is the booking reference PHSTCT. I had a voucher code BDCAJUNAVW and wanted to use that voucher in my booking, but for some reason, it was not able to go through . Now given that I didn’t want to loose the ticket and the price kept increasing, I went ahead and booked it in the hope that Air France can honour the gift voucher which was still valid as of today. This is not going to be honoured then I will cancel my ticket and I will not want to travel with Air France again because I don’t want there technical error and essentially a mistake that was not caused by me to affect me.