I have not received the order yet and delivery was scheduled for today at most. It's very urgent. Where is my order. I just stopped by the delivery address and they told me that nothing has arrived. I request a specific date and delivery or refund of my money
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Answer by Felinaworld.com/uk/
Dec 20, 2023
Thank you for taking the time to leave the feedback. We are sorry for the delays that have occurred with your delivery, and that the postal courrier said it'll be delivered on a day, that they didn't manage to keep.
In december, during the christmas time, it can lead to delays with deliveries due to the huge amount of orders and packages the courriers have to process and ship.
We've checked your order and saw that it has arrived a day later! We hope you can still enjoy your new products and also want to wish you a merry christmas fest! If there are ever any questions or issues, you can contact us at service@felinaworld.com
Dec 22, 2023
Verified review
Do not buy from this company!
Appalling strive. Ordered a Christmas gift on December 8th. Paid 18 euro for delivery. Still hasn't arrived. Nobody answering the phone.
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Answer by Felinaworld.com/uk/
Jan 4, 2024
Thank you for taking the time and leaving your feedback. We apologize for the delays in delivery and for your parcel not arriving sooner. That is truly unfortunate and we are sorry for the inconveniences. In December, during the Christmas period, there can be delays in delivery due to the number of orders and parcels that carriers have to process and dispatch.
We have checked and saw that the parcel has arrived and we hope that you can still enjoy your new products. If you have any questions, please do not hesitate to contact us at service@felinaworld.com.