fixpart.hr
Reviews:

860 reviews in the last 12 months860 total reviews  

4.77
Excellent
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Most relevant positive review

Jul 27, 2024
 Verified review
Well I must say that this website is amazing and for sure user friendly with good search filters so you can easily find a part that you need even if you are not professional handyman. Also delivery works perfect until the package arrive in Croatia, where you must wait for it at least 5-7 days more but that is not because of Fixpart, it is about our HR Post and DHL partnership problem. So enjoy the shopping and relax the Fixpart is for my opinion place to help you if you need some "parts" that are not available in local shops. All the best and keep up a good work... Jeff

Most relevant negative review

Oct 3, 2024
 Verified review
I am not satisfied with the packaging. I ordered a round oven heater, and it was not packaged in suitable protection to prevent damage, which is exactly what happened. The holders that keep the heater in place were bent, and the envelope had some kind of hole in it. In any case, it is clear that the package wasn’t handled properly, nor was it packed in appropriate packaging. I didn’t want to file a complaint because I urgently need the heater and didn’t want to wait for a return and delivery of a new one. As for the delivery time, I would expect it to be as stated on the website, 1-3 days. I placed the order on Friday, and the package arrived on Thursday.
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Reviews for fixpart.hr

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Oct 4, 2024
 Verified review
Nisam dobio što sve što sam naručio i platio. Bez objašnjenja zašto i dali će doći drugi dio naknadno.
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Answer by fixpart.hr
Oct 8, 2024
Dobar dan, u trenutku vaše narudžbe nažalost (više) nismo imali sve proizvode na zalihi. Proizvodi koje imamo na zalihama već su vam isporučeni, tako da ih ne morate čekati. Ostali dio narudžbe bit će isporučen naknadno. Bram, Služba za korisnike FixPart
Oct 11, 2024
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Oct 4, 2024
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Oct 4, 2024
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Sep 3, 2024
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Naručio sam vrata za perilicu rublja, na stranici je pisalo da imaju na stanju, te da je planirano vrijeme dostave 2-4 dana, no međutim vrata su došla nakon mjesec dana. U par navrata sam poslao upit ,kada će doći vrata, no kao dobavljač je kriv ,a na stranici je pisalo da imaju na stanju. Slaba im je komunikacija. Lp
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Sep 10, 2024
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I didn't get all that I order and no one replay to my e-mail!
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Sep 27, 2024
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I received half the parts I ordered.
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Answer by fixpart.hr
Sep 27, 2024
Good day, At the time of your order, we unfortunately did not have all products in stock (anymore). The products we did have in stock have already been sent to you, so you don't have to wait for those. The other part of the order will be delivered later. Bram, FixPart customer service
Sep 21, 2024
 Verified review
Nije dobri i previse kosta 0 proizvod
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Sep 25, 2024
 Verified review
Recived broken part!
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Answer by fixpart.hr
Sep 25, 2024
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
Sep 19, 2024
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Sep 9, 2024
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Jul 31, 2024
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Ne preporučujem nikome ovo iskustvo

U trenutku narudžbe i plaćanja proizvod je bio na stanju i obećano je da stize u roku od 2-4dana. Nakon isteka vremena i mog upita javljeno je da je proizvod tek naručen i stize za 2 tjedna. U biti, dok sam čekala naručeni proizvod kupila sam novu klimu koja mi je stigla kroz dva dana i uspjela i montirati istu a vaš proizvod je stigao tek nakon 14 dana.
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Answer by fixpart.hr
Aug 1, 2024
Dobar dan, žao mi je što niste primili narudžbu na vrijeme. Vidim da je doista došlo do kašnjenja jer proizvoda nije bilo na zalihama. Iskreno se ispričavamo zbog toga. Vidim da je vaša narudžba sada isporučena. Ako nešto nije u redu, javite nam. Bram, Služba za korisnike FixPart
Aug 18, 2024
 Verified review
Ne mozete napisati da su vam djelovi na zalihi i onda ne poslati obavijest da ce isporuka biti tko zna kada. Jos k tome posaljete 1 od 4 dijelova i ne najavite da ce svi ostali biti u drugoj posiljci. Iznimno lose komuniciranje.
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Aug 18, 2024
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Razočarani dostavom jer je navedeni rok kraj proizvoda 1-3 dana a proizvod je stigao nakon vise od 10 dana. Nakon 3 poslana maila nismo dobili odgovor zasto nije ispostovan rok naveden kod proizvoda.
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Aug 20, 2024
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Partial delivery of a pair (!) of wheels. You sent me one of two wheels. What shall I do with it. This must be an AI idiotic decision. This is such a poor decision on your part.
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Aug 23, 2024
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Neispravan akku sklop

Prilikom naručivanja pitvrdjeno mi je da naručenih dio (akku sklop-baterija) odgovara usisavači. Novi sklop ne radi, stari još uvijek radi.
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Aug 10, 2024
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Very slow shopping, no response to my email, terrible packaging.
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Answer by fixpart.hr
Aug 14, 2024
Good day, I am sorry to hear that you are not satisfied. We have unfortunately not received an email. If you have any further questions, please let us know. Bram, FixPart customer service
Aug 12, 2024
 Verified review
Nije jos ni stiglo, eto koliko str brzi
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Answer by fixpart.hr
Aug 14, 2024
Dobar dan, žao mi je što niste primili narudžbu na vrijeme. Healas je imao kašnjenja u isporuci, zbog čega se ispričavamo. Ako nešto nije u redu s proizvodom, javite nam. Bram, Služba za korisnike FixPart
Aug 19, 2024
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Didn’t receive item
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Aug 1, 2024
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