bike-discount.de/en

Reviews:

My package did arrive in another town. Its a shame that you use PostNord that has very well known issues in Sweden delivering packages ...

The comments this site has on products are controlled, and if you make a bad review based on your experience, they don’t publish it

Didn’t make it clear about customs prices which was another £50 after meeting the mini order amount of £170

Pity but punctured first installed day. No clear how much durable protection layer.. 7 or 5 ...

I did my order 28.6 and 13.7 not have my order yet. Can’t give good stars.

Bad customer support, just trying to get rid of the client.

4 Week delevery. Super :-[

Too late delivery.

Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.

I order a rim for my shop and while it was ready for spedition in two days it took 20 days to arrive to me (Greece). The big problem is the DHL (there was no other option). I click spedition with DHL and I was informed here that it was send with deutche post(something I cannot verify). Although the parcel arrived in Greece in 9 days total (inclunding the internal transport in Germany). The problems started when it arrived in Greece. From the hub in Greece (it is located in Athens airport) to my address is maximum one hour trip. Estimated time in the website 12 days. This is happening because they change carrier (to a company courier service). At that moment I contacted the customer service of bike discount. They answered me that as they see it is only transit for two days. I answered back that it was only two days from when they change carrier, it is in transit more than ten days and they should recheck. No answer from customer service after that. After 7 days the tracking was updated that they tried to find me to deliver and noone was there (an office where someone is always there) and finaly I went myself to the carrier to collect the box. After I collect the box I received a message from the customer service that my package was delivered and they are closing the case (not mentioning about the poor transport service not anything). I explain to them that the box was not delivered as it should be but was collected from me and they should care more about the service and not eager to close the case. Total time for the box to arrive in my hands 22 days (with me collecting the box, if I waited for them to bring it to me it would take at least three days more). The customer service only trying to make excuses for them and not helping the client. And finish you with "we are closing the case" showing that they don;t care about the client at all. For me when I pay for DHL I want a proper DHL service, if you cannot provide than why did I paid for that. If it's a DHL problem then Bike Discount should care more about your client (not letting you do all the job even collect the box yourself and when that happens they send you a mail "we are closing the case" - you did nothing to close the case, I did all the work) and if this a continous problem with DHL then offer another transport solution

I ordered a Hope tech 4 e4 complete brake set, right and left. A large amount of fluid leaked from both brakes in the package, and the two brake pipes were also different. I will send it back to them for an exchange. They said they would send the brakes back to the manufacturer for investigation. After many weeks, with great difficulty, they returned the unpacked brakes to me, which I had packed in such a way that the brake fluid could not leak out. They didn't even touch it!!! So it's just as wrong now as it was before, since nothing happened with it. They didn't solve the different brake pipes either, instead I got 2 m of the worse ones (I told them that one is of good quality, but the other is much worse and the color is different), I can do what I want with it. I am very disappointed in this company. I feel they don't care about the customer after paying them for the product and having a problem. Communication with them is difficult and cumbersome. A lot of time passed after the complaint before I received the same defective product again. So in the end, my problem was not solved at all, and now they left me alone. I feel cheated because they didn't tell me the truth. They will surely have an answer to this as well, with which they will reassure themselves that they have acted impeccably. But I doubt that.