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bike-discount.de/en
Reviews:

16,646 reviews in the last 12 months60,052 total reviews  

4.81
Excellent

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Most relevant positive review

Jan 18, 2024
 Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.
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Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Jul 31, 2024
 Verified review
Sus precios anunciados no coinciden con los precios facturados, no son claros, muy mal.
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Answer by bike-discount.de/en
Jul 31, 2024
Thank you for your order and review. The difference you describe is probably due to the fact that your country's VAT must be taken into account. This is a legal requirement. If you log in to your account at the start of the process, or select your country of delivery, this should be taken into account. Otherwise, you will see the correct price at checkout. Please note that our system cannot recognise the country of delivery until this has been entered. Thank you for your understanding.
Aug 15, 2024
 Verified review
Their customer service is very bad, they are extremely rude and arrogant,
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Answer by bike-discount.de/en
Aug 15, 2024
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Aug 12, 2024
 Verified review

I do not recommend shopping here

The store is selling a product that is not actually in stock.
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Answer by bike-discount.de/en
Aug 12, 2024
Dear customer, thank you very much for your order and your review. We deeply apologise for the inconvenience caused. We are proud of our excellent delivery capacity. In rare cases, however, we may also experience stock errors. We appreciate your understanding.
Aug 19, 2024
 Verified review
Pessimo trattamento per un reso
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Answer by bike-discount.de/en
Aug 20, 2024
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Aug 26, 2024
 Verified review
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Answer by bike-discount.de/en
Aug 26, 2024
Dear customer, thank you very much for your review and order! We are very sorry that we could not satisfy you completely. Would you like to let us know how we can help you? You can always contact us using our contact form.
Aug 20, 2024
 Verified review
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Answer by bike-discount.de/en
Aug 21, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Aug 17, 2024
 Verified review
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Answer by bike-discount.de/en
Aug 19, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
Aug 15, 2024
 Verified review
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Answer by bike-discount.de/en
Aug 16, 2024
Dear customer, thank you very much for your review and your order! We are sorry that we could not satisfy you completely. Would you like to let us know how we can help you? You can always contact us using our contact form.
Aug 13, 2024
 Verified review
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Answer by bike-discount.de/en
Aug 14, 2024
Dear customer, thank you very much for your review and order! We are very sorry that we could not satisfy you completely. Would you like to let us know how we can help you? You can always contact us using our contact form.
Aug 8, 2024
 Verified review
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Answer by bike-discount.de/en
Aug 8, 2024
Dear customer, thank you very much for your review and order! We are very sorry that we could not satisfy you completely. Would you like to let us know how we can help you? You can always contact us using our contact form.
Aug 7, 2024
 Verified review
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Answer by bike-discount.de/en
Aug 7, 2024
Dear customer, thank you very much for your review and order! We are very sorry that we could not satisfy you completely. Would you like to let us know how we can help you? You can always contact us using our contact form.
Aug 3, 2024
 Verified review
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Answer by bike-discount.de/en
Aug 5, 2024
Dear customer, thank you very much for your review and order! We are very sorry that we could not satisfy you completely. Would you like to let us know how we can help you? You can always contact us using our contact form.
Jul 3, 2024
 Verified review
Really bad customer service Bought a Shimano Groupset R7100 mechanical and got the wrong cassette in the box now they refuse to replace the cassette Cassette that came in the box is called CS-R7100 and is for electronic di system and not suitable for mechanical system... Cassette I should have received is called CS-R7101 Have emailed the compatibility chart which proves that the cassette does not
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Answer by bike-discount.de/en
Jul 8, 2024
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. It appears that there was a packaging error on the part of the manufacturer. Please return the item for a refund. Thank you for your understanding.
Jul 27, 2024
 Verified review

Disappointing customer experience

Instead of 1-3 days delivery took two weeks. Shipment was lost. Nobody seem to know where it was. Apology from the company came after me wondering their customer service policies and no apologies policy. Apoligy to my opinion is the least company should/could do. To avoid bad customer experience and that to be told forward, =bad publicity. Quite often companies apologies and gives discount for not reaching their customer promise. That did not happen. When not hearing anything from company I started to wonder if this is ligimate company at all. All in all very poor customer experience. I’m surpriced if one star feedback ever get public.
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Answer by bike-discount.de/en
Jul 29, 2024
Thank you for your order and your review. Unfortunately, there obviously occurred a problem during shipping. This is unpleasant, but can happen in rare individual cases. I have checked your details: As we have told you of course, we apologize sincerely for your dissatisfaction. We hope you enjoy the items you have ordered.
Jul 26, 2024
 Verified review
I never received my parcel. DHL couldn't deliver it for some mistake and I was told by you to take contact with DHL and Posti to solve this problem. I paid home delivery and it should be in your hands to clear delivery problems. I suggest you send me the ordered parcel once again. If you need any further information, take contact to me; tarmovakkala@gmail.com
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Answer by bike-discount.de/en
Jul 26, 2024
Thank you for your order and your review. We apologize for the inconvenience you have experienced. Our logistics partner has informed us that an error occurred in the routing code for some shipments. As a result, the parcel was routed incorrectly during transportation. ( This has now been fixed.) Unfortunately, your order was one of the affected parcels. We have therefore organized a new shipment of your order as quickly as possible and sent you the corresponding tracking code by e-mail. Our customer service is in contact with you. We assure you that we will help you in any case. Thank you very much for your patience and understanding.
Jul 3, 2024
 Verified review
I ordered a battery charger for my e bike, I said the make, the model and two times they sent the wrong one. I spent € 50 on postage so bike discount was not a good experience I ended up going to the shop and spending more money and lost €50
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Answer by bike-discount.de/en
Jul 3, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
JL
Jul 18, 2024
 Verified review
To make sure that I have my order in a future. With this order it never happens. I already reply to Bike-Discount that if they can contact to DHL they can return my order back to Bike-discount if they happen to find it.
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Answer by bike-discount.de/en
Jul 19, 2024
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Jul 15, 2024
 Verified review
The feedback was speedy, but I did not receive any information regarding the shipment sent on July 25, despite being promised a follow-up call from customer service for the second time.
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Answer by bike-discount.de/en
Jul 15, 2024
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Jul 7, 2024
 Verified review

1 star because of insisiting I write a review for free

I’m very annoyed about receiving messages asking me to write reviews. I HATE writing reviews. I’m a regular consumer not a reviewer. Why should I write reviews for free?
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Answer by bike-discount.de/en
Jul 8, 2024
Dear customer, thank you for your feedback. We do not actively ask customers to write reviews. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jul 24, 2024
 Verified review
Tracking was useless. 20 days shipment. Customer service was quick to response, but the answers about the delivery wasn't helpful at all.
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Answer by bike-discount.de/en
Jul 24, 2024
Thank you for your order and your review. We are sorry for the inconvenience you have experienced. In fact, our logistics partner informed us of an error in the routing code of several consignments, which resulted in the consignment being misrouted during transportation. Unfortunately, your shipment was also affected. We have immediately arranged a new shipment and sent you the tracking code. I could see that the shipment has already been delivered to you. The problem with the incorrect routing code has now been resolved. Thank you very much for your patience and understanding.