bike-discount.de/enReviews:
16,646 reviews in the last 12 months60,052 total reviews
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Most relevant positive review
Jan 18, 2024
Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Sep 27, 2024
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Answer by bike-discount.de/en
Sep 30, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 23, 2024
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Answer by bike-discount.de/en
Sep 30, 2024
Dear customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologise.Is there anything else we can do for you?Please feel free to contact us by email or using our contact form.Thank you for your understanding.
Sep 23, 2024
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Answer by bike-discount.de/en
Sep 26, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Sep 20, 2024
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Answer by bike-discount.de/en
Sep 20, 2024
Dear Customer,Thank you for your feedback.I have reviewed your request.We will be in touch with you again to ensure that you receive the right solution.Thank you for your understanding.
Sep 18, 2024
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Answer by bike-discount.de/en
Sep 19, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 18, 2024
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Answer by bike-discount.de/en
Sep 18, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 16, 2024
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Answer by bike-discount.de/en
Sep 17, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 14, 2024
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Answer by bike-discount.de/en
Sep 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Sep 13, 2024
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Answer by bike-discount.de/en
Sep 13, 2024
Dear customer, thank you for your feedback.
Due to the current high volume of orders in our shop, the processing and delivery of your bike will take a little longer.
All ordered bikes have to be completely assembled, checked and packed by our mechanics before they are shipped to our customers in order to ensure a high quality standard upon delivery. This time-consuming and labour-intensive quality standard must be maintained by us in order to ensure that our bikes are in perfect condition when they are delivered to our customers.
Thank you for your understanding.
Sep 12, 2024
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Answer by bike-discount.de/en
Sep 13, 2024
Dear customer, thank you for your feedback. We apologise for the inconvenience. I have checked your case and cannot find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you.
Sep 10, 2024
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Answer by bike-discount.de/en
Sep 11, 2024
Dear customer, thank you for your feedback. I have checked your enquiry. Unfortunately, something has indeed gone wrong here, for which we must apologise. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Aug 20, 2024
Verified review
Missing products & ridiculous customer support
I ordered 8 products products (550 EUR worth) and got delivered 2 products (less than 200 EUR worth). On top of that, the Assos bib shorts came unboxed and out of the package. Just thrown in the delivery box with some paper. Imagine paying for an iphone and getting it in bulk along with a cable and a box...
The customer support agent asked me for pictures of the delivered box and stopped answering my mails for 2 weeks.
I got to another support via the phone, but agent keeps demanding pictures of the delivered box (at this point 2 weeks from delivery date), like a f***** robot.
As if it would somehow prove that I am missing a saddle, two jerseys and what not. Now I am missing urgent gear for a race, wasting time writing pointless emails and I am down 350+ EUR.
My experience is ridiculous beyond belief!
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Jul 31, 2024
Verified review
Web shop is oudated. No posibility to edit or cancel order even right after the purchase is made. I've not seen this poor web site for 15 years. Following instructions, only way I could've change the wrong item in order was to wait package arrive, PRINT A PAPER (in 2024), fill it and send back the wrong item. And then get the correct one. I tried email right after noticing the error, but no luck there.
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Answer by bike-discount.de/en
Jul 31, 2024
We are sorry that we were apparently unable to fully satisfy you.
I will be happy to pass on your feedback internally.
We process our customers' orders very quickly, which pleases the majority of our customers. If an order is already being processed in logistics, it can no longer be changed, we are sure this is understandable. It can therefore happen that an order cannot be changed immediately after it has been received. Of course, you always have the option of exercising your right of cancellation.
Aug 8, 2024
Verified review
Nicht zu Bestellen!
Ich habe ein Bike bestellt am 9. Juli. Der shop hat der Fahrrad 20 Tage lang nicht zusammengestellt obwohl der Gesammtlieferzeit lag bei 14 Tage. Es ist jetzt 30 Tage und ich habd den Fahrrad nicht erhalten. Die geben immer blöde Ausreden, die Kunde wird nicht informiert über lange lieferzeit. Die Shop bei Anfrage hilft nicht weiter , wenn sie gestellt werden warum die Bestellung nicht ankommt.
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Answer by bike-discount.de/en
Aug 8, 2024
Sehr geehrter Kunde, vielen Dank für ihr Feedback.
Aufgrund des derzeit hohen Bestellvolumens in unserem Shop hat die Bearbeitung und Auslieferung Ihres Fahrrades etwas mehr Zeit in Anspruch genommen.
Alle bestellten Fahrräder müssen von unseren Mechanikern komplett montiert, geprüft und verpackt werden, bevor sie an unsere Kunden verschickt werden, um einen hohen Qualitätsstandard bei der Auslieferung zu gewährleisten. Dieser zeit- und arbeitsintensive Qualitätsstandard muss von uns aufrechterhalten werden, um einen einwandfreien Auslieferungszustand unserer Fahrräder für unsere Kunden zu gewährleisten. Ihr Rad befindet sich aktuell in Zustellung.
Wir bitten um Verständnis.
Aug 24, 2024
Verified review
The processing time is slow. Waiting 14 days for item on stock is insane. All the responses i got were AI generated and now DHL shipping time is 9 days from Germany to Slovenia? All together almost 1 month for item you had in stock in shipped within EU. By the way I still didnt recieve order.
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Answer by bike-discount.de/en
Aug 26, 2024
Thank you for your order and feedback. We are sorry that the delivery of your order is taking longer than expected. Please note that on our website we have indicated a delivery time of 11-17 days for this item and your country of delivery. We apologize for the delay caused by our logistics partner. I have seen that the shipment has now arrived in your country and a delivery date has apparently been agreed. We can assure you: The responses from our customer service team are not generated by AI, you are talking to real customer service agents.
If you have any further questions, please do not hesitate to contact us again, we are also happy to help you by phone.
Thank you very much for your patience and understanding.
Aug 28, 2024
Verified review
I didn't received yet my order. The parcel company in Spain (DHL) cut delivery address (It was incomplete) so they weren't able to deliver the package. I phone them twice to reclaim delivery... I'm still waiting they could solve that problem. From agusto the 12th
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Answer by bike-discount.de/en
Aug 29, 2024
Gracias por su pedido y su comentario. Lamentamos que nuestro socio logístico haya tenido aparentemente dificultades para entregar el paquete. He podido comprobar que el envío ya ha recibido el estado «en entrega» en el seguimiento. Por favor, póngase en contacto con nosotros si todavía podemos ayudarle. Gracias por su paciencia. .
Aug 10, 2024
Verified review
Items were missing.
And on our claim they answered after 4 days, with question could you pelase send us pictures of the shipping carton?
We do not take pictures of box if its not broken or not damaged.
Did not sound that they are considering replacement
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Answer by bike-discount.de/en
Aug 12, 2024
Dear customer, thank you for your order and your review.
We are sorry for the inconvenience caused.
I was able to see in our system that we have arranged for the missing items to be reshipped today. If you still need help, please feel free to contact us again at any time.
Aug 20, 2024
Verified review
Due to your misleading information on tour pages concerning sizes I ordered the wrong size. You did not want to stand for the return freight so I had to pay 2x freight without getting the shoes. Very poor service!
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Answer by bike-discount.de/en
Aug 20, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Aug 2, 2024
Verified review
I never receiver the item I bought.
If it is UPS or bikediscount.de I don´t know.
Haven´t contacted them yet, still hoping
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Answer by bike-discount.de/en
Aug 2, 2024
Thank you for your order and your review.
We are sorry that there was apparently some inconvenience with the dispatch.
Of course we would like to help you further. Unfortunately, I cannot find any contact from you in our system. Please contact us so that we can offer you a suitable solution quickly. Thank you for your patience.
Jul 31, 2024
Verified review
No posibility to cancel or edit order. Your web shop works like they did 20 years ago. Update your shop!
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Answer by bike-discount.de/en
Jul 31, 2024
Thank you for your order and your review.
We process our customers' orders very quickly, which pleases the majority of our customers. If an order is already being processed in logistics, it can no longer be changed, we are sure this is understandable. It can therefore happen that an order cannot be changed immediately after it has been received. Of course, you always have the option of exercising your right of cancellation.