FreshlabelsReviews:
58 reviews in the last 12 months526 total reviews
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Most relevant positive review
Mar 1, 2024
Verified review
looks like a display item. regardless of the quality of the Patagonia product (which I know very well) the item appears to have arrived in non-original packaging from the manufacturer, as I bought the same jacket in the past and it lacks labels explaining the quality and model of the jacket typical of Patagonia. Furthermore, it arrived with many creases and took several days to return to its shape. The spare buttons are missing. I would really appreciate an honest response from you.
Greetings
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Most relevant negative review
Jan 4, 2024
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Ordered something in November. Returned it on december 9th with tracking number (so I know it arrived). No confirmation email from them saying they received. I wrote them several emails (more than 5), I called them several times (at different times on different days). Finally I spoke with someone who seemed to realized their refund didn´t come through, he said had to check with financial dpt. He said he will contact me in 10 minutes, here I am waiting 5 hours later. 132€ was the value of my order.
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Reviews for Freshlabels
Mar 27, 2024
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Jan 25, 2024
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Jan 24, 2024
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Jan 12, 2024
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Jan 7, 2024
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Dec 29, 2023
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Dec 18, 2023
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Dec 16, 2023
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Dec 9, 2023
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Dec 8, 2023
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Dec 6, 2023
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Dec 6, 2023
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Nov 12, 2023
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Nov 5, 2023
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Jan 4, 2024
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No refund, no email, they don´t pick up the phone, they don´t answer
Ordered something in November. Returned it on december 9th with tracking number (so I know it arrived). No confirmation email from them saying they received. I wrote them several emails (more than 5), I called them several times (at different times on different days). Finally I spoke with someone who seemed to realized their refund didn´t come through, he said had to check with financial dpt. He said he will contact me in 10 minutes, here I am waiting 5 hours later. 132€ was the value of my order.
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Answer by Freshlabels
Mar 12, 2024
Hello Laura,
our apologies for replying so late.
We have been in contact for a long time together and always tried to give as much support as we could with this situation.
The situation was very complicated but we tried to explain everything thoroughly, we always proceed by our rules. Hopefully you can understand that we did our best, as we only had to act fair like we would with every single of our customers. :)
Linda / FL
Apr 6, 2024
Under review
Still have not received my order from Freshlabels
Still have not received my order from 10 days ago while it says deliverd in 3-5 days. I might have to use the trusted shops insurance…
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Answer by Freshlabels
Apr 9, 2024
Hi,
thank you for the review.
The order was created on the 27th (afternoon) and therefore shipped the next day, the 28th (as we promise on our website).
Due to Easter holidays, the delivery service probably could not deliver the package as usual + there was a weekend right after the holiday.
We see that the package was delivered safely. There was nothing done wrong on our side so hopefully you understand.
Thank you for considering making up your mind about this review and we wish you a lovely day. :)
Linda / FL
Jan 28, 2024
Verified review
I haven not received my package untill now. Have contacted the courrier but so far no reply or success.
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Answer by Freshlabels
Mar 14, 2024
Hello Caroline,
the order was created on the 18th and was shipped to you on the 19th. This means that everything went exactly as it should from our side.
We have checked the tracking information and the package was delivered to you successfully.
Hopefully you can understand that the mistake was on the side of the delivery service.
Thank you and have a nice day!
Linda / FL
Oct 1, 2024
Verified review
I didn't receive my order
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Answer by Freshlabels
Oct 7, 2024
Hello,
thank you for the feedback.
We have shipped the order immediately on Monday as you created the order on Saturday, which was 2 days before. We do not operate on weekends. Sadly, a technical or other issues can happen on the way. We have contacted the delivery service and are currently investigating this package. We are not aware of what happens once the package is handed over to the delivery service. We have shipped the order as promised, so there was no mistake on our side.
Also, from what we can see from the tracking information, the package was delivered to the recipient.
We will stay in touch for further support. If the package was not delivered/stolen, we will have to start a claim with the delivery company.
We will be very glad if you reconsidered your review. Thank you very much for understanding. :)
Linda / FL