FreshlabelsReviews:
57 reviews in the last 12 months525 total reviews
Good
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Most relevant positive review
Mar 1, 2024
Verified review
looks like a display item. regardless of the quality of the Patagonia product (which I know very well) the item appears to have arrived in non-original packaging from the manufacturer, as I bought the same jacket in the past and it lacks labels explaining the quality and model of the jacket typical of Patagonia. Furthermore, it arrived with many creases and took several days to return to its shape. The spare buttons are missing. I would really appreciate an honest response from you.
Greetings
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Most relevant negative review
Jan 4, 2024
Verified review
Ordered something in November. Returned it on december 9th with tracking number (so I know it arrived). No confirmation email from them saying they received. I wrote them several emails (more than 5), I called them several times (at different times on different days). Finally I spoke with someone who seemed to realized their refund didn´t come through, he said had to check with financial dpt. He said he will contact me in 10 minutes, here I am waiting 5 hours later. 132€ was the value of my order.
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Reviews for Freshlabels
20 hours ago
Verified review
Fast reliable delivery to Denmark! Good prices
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AP
Alex P.
Barcelona
Oct 9, 2024
Verified review
Legit product & good service
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Answer by Freshlabels
Oct 14, 2024
Hi,
thank you for the nice review! :)
Linda / FL
11 days ago
Verified review
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8 days ago
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Sep 13, 2024
Verified review
Very fast shipment and all in order
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Answer by Freshlabels
Sep 24, 2024
Hello,
thank you for the kind review!
FL
Sep 10, 2024
Verified review
Highly Recommended!
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Answer by Freshlabels
Sep 24, 2024
Hi,
perfect, we are glad you are happy! :)
FL
Sep 16, 2024
Verified review
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Sep 16, 2024
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Sep 13, 2024
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Sep 13, 2024
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Sep 11, 2024
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Sep 7, 2024
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Sep 1, 2024
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Sep 5, 2024
Verified review
Order was not delivered at all and still struggling to get the money back
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Answer by Freshlabels
Sep 6, 2024
Hi,
thank you for the feedback.
We have refunded you the full amount for the order. Please note that refunds can take a few days to be processed.
As we already explained to you via email, this is a very unusual situation and we apologize for the complications caused. Unfortunately someone else ordered the last piece in stock few seconds before you - causing the system to not load in time properly.
We will do our best to be better next time.
Thank you very much for your understanding and I wish you a nice weekend.
Linda / FL
Sep 10, 2024
Verified review
Delivery, information and processes
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Answer by Freshlabels
Sep 24, 2024
Hello,
we apologize for the complications with your order.
You were thoroughly informed via email once we received updates from the delivery service. They informed us that they could not deliver the order to your location, unfortunately this was out of our hands. :(
We wish we could have done more for you.
Thank you for understanding this and have a nice day.
Linda / FL
Aug 15, 2024
Verified review
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Aug 8, 2024
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Aug 18, 2024
Verified review
Never received my item
I have no idea what to share because I never received the item. I don’t know if it’s the freshlabel’s fault or GLS (the logistics partner’s fault) - GLS said it’s delivered while I was not home, yet by the time I arrived home, asked the neighbors that were at home and NO ONE had held the package on my behalf; no mail laying on the stairs, mailroom or in front of my door; checked my mailbox, no noted left behind by GLS indicating which neighbor this package was delivered to - it’s gone - just like that, I paid for €116 ish for nothing, reported this to Freshlabels last Wednesday but not yet receiving any updates on this. So tell me about it what to review because I don’t know ..
Also be sure you know what you ordered because the return label is EXPENSIVE
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Answer by Freshlabels
Sep 6, 2024
Hello,
thank you for the review.
You have been refunded the full amount for your lost order about 2 weeks ago. We have tried to help you as fast as we possibly could.
Unfortunately since we are not aware of any external movements once we hand over packages to the delivery service, it can be a bit complicated to figure the situation out. We did our best to be contact with the delivery company and tried to give you a fast response (once we had some update from them). We would wish to help you right away, but we had to know the next steps as the package was lost by the delivery company, not us.
Once we had the confirmation, we immediately refunded you the full amount. Hopefully everything is okay now and you understand. :)
Linda / FL
Jul 30, 2024
Verified review
An affordable and efficient shop. Accurate shipping service and good prices. Could I ask for more?
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Answer by Freshlabels
Aug 9, 2024
Hi,
we are so happy that you had a good experience shopping with us! :)
Thank you for the kind words.
Linda / FL
Jul 23, 2024
Verified review
Product as advertised. Very efficient service and sending.
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Answer by Freshlabels
Jul 26, 2024
Hi,
thank you very much for this nice review, we appreciate it!
Linda / FL