blumenshop.comReviews:
1,063 reviews in the last 12 months2,186 total reviews
Excellent
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Most relevant positive review
Feb 28, 2024
Verified review
This was the best flower delivery service I've ever used! My girlfriend and I currently live very far apart (USA to Germany!) so it's sometimes hard to send her gifts. Blumenshop made it easy to navigate their website (they had German to English translations!), chose what I wanted and they delivered it on time! The best part, the bouquet that was delivered looked exactly like the photo! I've used other services in the past where the flowers that arrive look smaller or not as pictured on the website, but with Blumenshop, what you purchase is what you will get! This will be my go to shop from now on! Thank you Blumenshop for making my girlfriends Valentine's Day filled with gorgeous flowers!!
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Most relevant negative review
Aug 28, 2024
Verified review
Review of Blumenshop Flower Delivery Service
I recently ordered flowers from Blumenshop, and while the flowers themselves were absolutely amazing—each and every one was of exceptional quality—the delivery experience was highly disappointing. The flowers were delivered via DHL, which completely ruined the surprise I had planned for my 87-year-old mother. Instead of delivering the flowers to her door, DHL refused to do so and brought the package to a collection center almost 4 kilometers from her home.
As a result, instead of enjoying the surprise of receiving flowers at her doorstep, my elderly mother was forced to travel to pick them up. This not only defeated the entire purpose of a flower delivery service meant to brighten a special occasion but also ruined the celebration we had planned.
Given this experience, neither I nor my company will be using Blumenshop again. I would strongly advise others to reconsider if you are looking for a reliable delivery service that ensures your loved ones receive their flowers as intended.
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Reviews for blumenshop.com
13 days ago
Verified review
The shipping company didn’t nock on the door and sent the package to a pickup station so far that I couldn’t get to it in 2 days and the flowers got rotten blumen said it’s not there problem even though there was no delivery attempt
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Answer by blumenshop.com
12 days ago
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Aug 20, 2024
Verified review
Improve your flower quality or reduce half the price
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Answer by blumenshop.com
Aug 29, 2024
Thank you for your feedback. We are very sorry that you are not satisfied with the appearance of the bouquet. In order for us to resolve your issue to your satisfaction, we ask that you contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
10 days ago
Verified review
Flowers arrived dead
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Answer by blumenshop.com
8 days ago
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. Please understand that in the event that the recipient is not met, a personal delivery is not possible.
Jul 27, 2024
Verified review
Delivery was delayed and flowers were kept at the post office for all the weekend without water. By the time I received them, they looked awful and half dead..
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Answer by blumenshop.com
Aug 20, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We can well understand your disappointment about this. Please note that delivery on the desired delivery day is not guaranteed with the shipping method you have selected, i.e. standard shipping. We explicitly point this out when you select the shipping method.
Jun 14, 2024
Verified review
Flowers arrived dead
Ordered these flowers for my girlfriend in germany. Upon arrival a handful of the flowers were already wilted and dead. The rest of them were loose and near dead. I contacted support to get this resolved and they told me that because the flowers were not delivered to myself in person that they cannot honor their warranty. Whats the point of the warranty if the whole point of your business is sending flowers to OTHER people? Do NOT waste your money on this business especially if its for a special occasion. Won't be using this service again.
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Answer by blumenshop.com
Jun 19, 2024
Thank you for your review. If you are not satisfied with your order, you are welcome to contact our customer service within our freshness promise including a photo of the complete product. You can reach them at: https://www.blumenshop.com/customer-service
Jun 15, 2024
Verified review
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Answer by blumenshop.com
Jun 19, 2024
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service
Jun 14, 2024
Verified review
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Answer by blumenshop.com
Jun 19, 2024
Thank you for your review. We ask you to send us more detailed feedback at https://www.blumenshop.com/customer-service so that we can improve our service.
Dec 7, 2023
Verified review
Shipment was late, surprise ruined and flowers wilting
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
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Answer by blumenshop.com
Dec 13, 2023
Thank you for your review. We are very sorry that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. For this we apologize to you very much. If the flowers have suffered from the long transport, we ask you to contact our customer service including a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Mar 22, 2024
Verified review
I am extremely disappointed with this shop. I tried to send flowers to my friend, and they delivered it to a neighbor instead. My friend had no idea who this neighbor is or where to find them because the delivery company left no further information aside from the neighbor's name. My friend lives in an apartment where many people live, and she tried to knock on many doors to find the flowers, but could not find them. When I messaged blumenshop about this, they implied that this was my fault because I "accepted their General Terms and Conditions" and I "agreed to this delivery". I asked for a refund, but they declined. I just wasted 30 euros and my friend never even received her flowers. I would not recommend this flower delivery company to anyone considering their inability to take responsibility for not delivering the flowers to the correct person.
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Answer by blumenshop.com
Mar 25, 2024
Thank you very much for your review. If a package cannot be delivered, the delivery will be made, according to our shipping and delivery conditions, to a neighbor's house or the shipment will be taken to a post office branch/packing station for pickup. This is at the discretion of the deliverer. In your case, the shipment was delivered to a neighbor. Which one this is can be seen from the shipment tracking.
Jan 4, 2024
Verified review
Disappointing
The last delivery of followers was disappointing. The roses weren't fresh and they weren't all of the same size and kind. Some of them were larger than what was pictured during the ordering process, while others were small, dry, and in poor shape. The bouquet seemed like a collection of leftovers from the flower shop that could be sold instead of being thrown away. The worst thing about this experience is not the money lost but the embarrassment and disappointment both for the sender and the recipient.
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Answer by blumenshop.com
Jan 5, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Mar 20, 2024
Verified review
This is the second time I used them. The first time they also missed the delivery date and delivered dead flowerd after four days being sat in a warehouse. The second time I forgot it was the same company. Also delivered dead flowers four days late. No care that they missed the special occasion, no refund available, unfriendly people when I tried to call them, only option was to resend the flowers days later. Would never use them again...very disrespectful.
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Answer by blumenshop.com
Mar 21, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed
May 2, 2024
Verified review
Way of delivery doesn't make sense
Used this to send a gift to friends for an occasion. The website uses DHL and they didn't contact the receiver to arrange delivery time or even leave it at their door. The flowers got deposited in a DHL office over the weekend and needless to say the flowers died waiting there 😂
This is like if a restaurant delivers food over DHL, of course it would not work 😂
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Answer by blumenshop.com
May 3, 2024
Thank you for your review.
DHL leaves parcels at a drop-off location if this was previously entered in the shipment tracking. If you have not done this, the parcel will be placed ready for collection.
Jan 6, 2024
Verified review
I ordered a flowers bouquet for a birthday, I got messages that it will arrive “today” for 4 days in a row” and still haven’t got it.
This was supposed to be for a birthday celebration.
And they don’t even answer on Instagram.
Maybe we will get it for next year’s birthday. Very poor costumer service
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Answer by blumenshop.com
Jan 8, 2024
Thank you very much for your review. Our customer service was already able to help you with your request and a solution was offered to you.
Feb 14, 2024
Verified review
I’m really disappointed in my order, I ordered them for my girlfriend who lives in Germany and she didn’t get them until 6 days after she was supposed to because of delivery failure. They were a completely different colour than what they should’ve been aswell… not good.
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Answer by blumenshop.com
Feb 20, 2024
Thank you very much for your rating. If a parcel cannot be delivered in accordance with our shipping and delivery conditions, it will be delivered to a neighbor or taken to a post office/packing station for collection. This is at the discretion of the deliverer. Please understand that personal delivery is not possible if the recipient cannot be found.
In your case, the parcel was taken to a branch and was picked up very late by the recipient.
Jan 25, 2024
Verified review
i made my order to deliver on 20th of January, insteady order was delivered on 22nd of January. Very poor service, i will not recommend. Additionally flowers wasn’t fresh at all. and the paper didn’t match to the colour of flowers.
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Answer by blumenshop.com
Feb 6, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed.
Dec 28, 2023
Verified review
Very disappointed with the length of time it took for the flowers to arrive - should have been for Christmas - when they did arrive they were terrible
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Answer by blumenshop.com
Jan 2, 2024
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner DHL. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
Oct 25, 2023
Verified review
Not impressed with the floral bouquet. 6 flowers and some greenery. Not adequate for the money spent
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Answer by blumenshop.com
Oct 30, 2023
Thank you very much for your review. We are very sorry that you experienced our flower service in this way. Please note that flowers and plants are natural products, which may differ in color from the photos shown. However, our gardeners and florists bind according to a fixed recipe, so you get exactly the composition that you have chosen.
Nov 17, 2023
Verified review
My flowers arrived a day later than selected. Evethough I paid for the delivery day.
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Answer by blumenshop.com
Nov 17, 2023
Thank you for your review. We are very sorry to hear that there was a delay in delivery by our shipping partner. We can very well understand your annoyance about this. We apologize to you very much for this. So that we can clarify your concern to your satisfaction, we ask you to contact our customer service. You can reach them at: https://www.blumenshop.com/customer-service
Mar 24, 2024
Verified review
The flowers died very Quick, the buquet was bot fresh .
Did bor last one week !!
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Answer by blumenshop.com
Mar 25, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
May 6, 2024
Verified review
Super long delay for flowers
Arrived nearly dead
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Answer by blumenshop.com
May 8, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet.
You have already been in contact with our customer service so that we can look for a solution to your problem.