Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
Dec 6, 2023
Verified review
Very quick response to my order of the desired remote control unit. Took a couple of days of delivery to germany. Put batteries in and it worked. Even better than the crappy original RCU. Now I can control the device even from an angle other than 90° of it. Will come back any time for more substitutes if needed.
The remote does not work with the device for which I purchased it. Allthough, before purchase, the web site showed that it would work with said device. Also, the instructions are extremely poor. After complaining to the company, they have requested that I send it back but at my expense. The company also stated after my complaint, that the remote will not work with the device for which I purchased it. I will never order from this company again.
Dear customer,
we are sorry to hear you are not satisfied with the remote control. Unfortunately we had no prior info regarding this issues before this review so we could not agree on any solution.
Our collegues from customer support are online 6 days a week 9am to 9pm ready to resolve any concerns, questions, problems with our customers.
We already contacted you so we can fix the problem.
VAT Electronic
remote-control-world.eu
Lieber Kunde,
Es tut uns leid, dass Sie mit unseren Dienstleistungen nicht zufrieden sind. Aufgrund einer falschen Postleitzahl wurde die Fernbedienung leider zurückgesendet. Wir können keinen Einfluss darauf haben, ob GLS/DHL mit einem ganz einfachen Adressfehler nicht umgehen kann.
Wir haben die Adresse bereits korrigiert, die Fernbedienung erneut verschickt und eine Bestätigung erhalten, dass sie bei Ihnen eingetroffen ist.
Unsere Kollegen vom Kundensupport sind 6 Tage die Woche von 9.00 bis 21.00 Uhr online und bereit, alle Bedenken, Fragen und Probleme mit unseren Kunden zu lösen.
Zögern Sie nicht, uns zu kontaktieren.
VAT Electronic
remote-control-world.eu