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Most relevant positive review
Oct 3, 2023
Verified review
I recently had the pleasure of visiting Loca Watch, and I must say, it was a truly outstanding experience. Not only did I find an excellent timepiece, but the customer service provided by Diana Bott, the Customer Service Manager, surpassed all expectations and left an indelible impression.
Exquisite Timepieces:
Loca Watch boasts an exquisite collection of timepieces that caters to a wide range of tastes and preferences. The quality and craftsmanship of their watches are truly exceptional. Each piece reflects the dedication and passion that goes into creating a remarkable timekeeping instrument. Whether you're looking for classic elegance or modern innovation, Loca Watch has a timepiece to suit every style.
Unparalleled Customer Service:
Diana Bott, the Customer Service Manager at Loca Watch, is an extraordinary individual who goes above and beyond to ensure customer satisfaction. From the moment I stepped into the store, Diana greeted me with a warm and genuine smile. Her professionalism and attentiveness made me feel valued as a customer, and her dedication to providing an exceptional experience was evident throughout my visit.
Personalized Attention:
What sets Diana apart is her ability to provide personalized attention to each customer. She took the time to understand my preferences, needs, and budget, and guided me towards the perfect timepiece. Her knowledge and expertise were truly impressive, as she shared detailed information about different watch models, brands, and features. Diana's genuine passion for watches shone through in every interaction, making the entire shopping experience enjoyable and memorable.
Exceptional Care and Support:
Diana's commitment to customer satisfaction extended beyond the initial purchase. She offered comprehensive after-sales support, including warranty information and assistance with any questions or concerns I had. Her willingness to go the extra mile to ensure my complete satisfaction was truly remarkable.
Unforgettable Encounter:
Meeting Diana Bott was an absolute pleasure. Her warm personality, professionalism, and genuine kindness made her the best person I have ever met in the realm of customer service. Her dedication to providing an extraordinary experience for each customer is a testament to her exceptional character and commitment to excellence.
Conclusion:
In conclusion, Loca Watch is a hidden gem for those seeking excellent timepieces, and Diana Bott is the driving force behind its outstanding customer service. The exceptional quality of their watches, coupled with Diana's personalized attention, expertise, and unwavering commitment to customer satisfaction, make Loca Watch a must-visit destination. I highly recommend this establishment to anyone in search of not only a remarkable timepiece but also an unforgettable customer service experience.
Shipping was terrible.
I had planned on buying another watch, but after paying $60euro for shipping, their chosen carrier kept on returning the package to the depot for almost a week, costing me time. I’d consider buying from them if they didn’t use fedex
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Reviews for laco.de/en/
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Apr 24, 2024
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Indiscussa qualità dei prodotti Laco (già possessore Laco Augusta 42 mm), ottimo servizio di consegna.
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Answer by laco.de/en/
May 7, 2024
Grazie per l'ottima recensione!
Dec 7, 2023
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The watch itself is superb
The delivery service by FedEx was lousy. Too slow, not client-oriented.
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Nov 28, 2023
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Laco Navy Valencia
Seamless ordering, instructions followed perfectly, watch engraved and delivered in perfect time.
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Dec 1, 2023
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Beautiful piece , great value for money. Will definitely order again from Laco
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Nov 26, 2023
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Historic objects. Accurate website. Personalization options. Reasanoble price.
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Apr 6, 2024
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Excellent service and a lovely watch. Really fast delivery. 100% recommended.
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Answer by laco.de/en/
Apr 8, 2024
Thanks for leaving a Trusted Shops review, it is much appreciated! We're glad you've had such a positive experience, this is what we're hoping to achieve for all our customers.
Nov 6, 2023
Verified review
Would recommend
Easy to follow site. Very swift and efficient delivery. Lovely item
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Oct 1, 2023
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Amazing service
Ordered on Sunday evening, shipped on Monday, arrived Tuesday.
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Oct 25, 2023
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Faultless experience
Very smooth ordering process, everything was as described.
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Nov 15, 2023
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Excellent speed of delivery. Ordered item as expected.
faster then expected, even with a personalized watch!
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Jan 8, 2024
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Fast shipping, good price, high quality watches
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Oct 18, 2023
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Responsive, professional. Excellent products.
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Jan 7, 2024
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Ottimi prodotti,molto professionali e gentili
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Feb 3, 2024
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Fast delivery, and Good quality as expected
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Answer by laco.de/en/
Feb 19, 2024
Thanks for the positive feedback and the great pics! We're glad you're satisfied with our service and hope to welcome you as our customer again in the future.
Apr 28, 2024
Verified review
Flawless experience, just perfect.
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Answer by laco.de/en/
May 7, 2024
Thank you very much for the kind word and the perfect review!