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Feb 18, 2024
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Great personel with great social skills; very very nice in their approach to the client! Amazing experiencing this here in Sweden where normally all the boutiques personel are very nasty, very harsh, very everything because they get their wages and they don't really care about the customer (this applies not only to places selling clothes; it applies to almost any area whether is food, home appliances, etc. You na, it!
So the very few times I've been to the store in Malmö at the triangelns shopping center IT HAS BEEN A TRUE PLEASURE getting such a professional yet very kind treatment as a customer! I still am amazed they haven't starting behaving the Malmo/ Swedish way! Hope they never do that!
Cordially
Patricia
I went to get my pick ip products in the shop. The girl who worked told me i could change some items if I wanted to. I started picking out new stuff. The girl in the shop was too helpful and was stressing me out so that I had a panic attack. I told her to please slow down with all the "helpful questions" but she just gave me more advice so I could not relax. It was in farsta centrum shopping mall. In the end when i changed my items she then told me that i had to pay more because I had ordered from the sale on the website and in the shop was not on sale. She told me she tried to explain this in her stressful conversation with me when i arrived but I do not recognize her informing me on this. I ended up changing back everything to my ordinary order and also had to pay the re-buy in the shop which I didnt even have money for, why I choose to shop by Klarna from the beginning. Got really disappointed and stressed because of this. Not fun.
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Reviews for hunkemoller.se
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Jul 3, 2024
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Jul 8, 2024
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Great product, the rest is horrible.
Great product, poor digital service.
First I tried to and an item to my order after it's been porceesed, so it could be included in the same delivery.
That wasn't possible.
Therfore I had to make a whole new purchase, and delivery charge.
Regarding this I tried to contact custom support, but only an chatrobot was avaliable to assist.
I tried to get in contact with an agent, it said not available.
According to the schedule on the wepage it was supposed to be agents avalibe. I tried different times on the same day, a Monday.
Also regarding packages, the items are not well presented in the packing, it don't look nice, like someone throwed it in some plastic bag and then in a box. Therfore the first impression is not nice. For such a great product.
Also to make a return, one have to do so in an physical store, with is unusual when purchasing online.
That's it for now.
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Jul 19, 2024
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I have tried to contact Hunkemöller's customer support for now 6 days without any contact. Started sending a mail which is automatically replied on stating that they will get back to me "... as soon as possible and not later than 24 hours" but without any response. I have than tried the number +46 2079 6151 multiple (+8x) times during these 6 days without getting to any contact at all.
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Jul 5, 2024
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Custom service is a joke and I’ve been chasing you for days on end without response. Chat is a joke, phone no answer and email no answer. Feels like an insta ad scam.
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Jul 30, 2024
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Dont make it impossible to get sizes like 65 G or 65H!!!
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Jul 10, 2024
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The staff is way too pushy.
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Aug 1, 2024
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Svara på mail och telefon
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Jul 29, 2024
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Jul 28, 2024
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Jul 22, 2024
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Feb 18, 2024
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Great personel with great social skills; very very nice in their approach to the client! Amazing experiencing this here in Sweden where normally all the boutiques personel are very nasty, very harsh, very everything because they get their wages and they don't really care about the customer (this applies not only to places selling clothes; it applies to almost any area whether is food, home appliances, etc. You na, it!
So the very few times I've been to the store in Malmö at the triangelns shopping center IT HAS BEEN A TRUE PLEASURE getting such a professional yet very kind treatment as a customer! I still am amazed they haven't starting behaving the Malmo/ Swedish way! Hope they never do that!
Cordially
Patricia
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Jan 11, 2024
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Product not gift wrapped, customer must do it themself.
Gift wrapping was badly done. Product arrived in a gift box with some silk paper and label stickers inside, but for the customer and receiver to wrap them self.
When order and paying for gift wrap, one expect the product to be nicely gift wrapped and be done to give a way.
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Dec 4, 2023
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The package.
I picked up my order in the shop, and I didn't get the luxury feeling i get when i shop in the store. The package was not at all nice.
But my order .mwas, i'm very happy with my purchase.
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Dec 5, 2023
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Quick delivery, xxl size available. I ordered from the US to Sweden, no problem.
My daughter picked up package with my Id and no problems.
Tack så mycket!
Maria Goslinga
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May 22, 2024
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Reliable fit, good delivery, and colourful
I have big boobs, and they reliably have products that make them look good and feel comfortable. The delivery is fast and reliable. And they have colours!
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Apr 30, 2024
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Always nice and very service minded…
Always nice a ND very service minded staff. Very helpful when trying out underwear and making sure it fits well without depraving my personal space.
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Jun 29, 2024
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One of the things I ordered turned out to be outsold even though I had bought it, wich was a disappointment. Otherwise I’m very glad and happy!
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Jan 7, 2024
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The customer service online and in shop wad not good. The one online gave me the wrong info and in shop just unfriendly
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Jun 26, 2024
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Bästa underkläderna
Lätt att handla, snabb leverans och bästa stället att handla BH:ar som sitter riktigt bra.
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Feb 17, 2024
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Fenomenal, fast delivery and my girlfriend was so happy to get new panties. Gratis quality