light11.euReviews:
100 reviews in the last 12 months4,180 total reviews
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Most relevant positive review
Aug 7, 2024
Verified review
I am extremely satisfied with my order. The interaction with Light11 completely met my expectations. The large chandelier was delivered by cargo shipment without any damages or delays. Additionally, the price of the chandelier was lower than on other websites, and the shipping was free.
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Most relevant negative review
Oct 5, 2024
Verified review
I refunded my light that I puchased as it was too small and I wanted the larger light. The return was confirmed as received on September 25th but I still have not received a confirmation of my refund amount. Also i ordered the larger light which was meant to arrive in early October and I canceled this as the delivery date was moved out to November but I did not receive an email stating I will be refunded.
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Reviews for light11.eu
Oct 14, 2024
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The product is beautiful, but the delivery was delayed by a month
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3 days ago
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Ordered part. Website useful. Part arrived as promised
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3 days ago
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8 days ago
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Oct 18, 2024
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Oct 14, 2024
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Oct 10, 2024
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Oct 2, 2024
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Oct 5, 2024
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I have not received a refund for the light I have returned…
I refunded my light that I puchased as it was too small and I wanted the larger light. The return was confirmed as received on September 25th but I still have not received a confirmation of my refund amount. Also i ordered the larger light which was meant to arrive in early October and I canceled this as the delivery date was moved out to November but I did not receive an email stating I will be refunded.
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6 hours ago
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Nonexistent customer service; I never received a response to my emails. The delivery time was delayed by two months, and two out of the three lamps I ordered, are missing the light diffuser. Shipping fees are not transparent, and contrary to what was advertised as ‘free of shipping costs from an order value of €650,’ delivery is charged). I paid over €140 in delivery fees for Switzerland taxes included.
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Oct 2, 2024
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I didn’t receiwed the products. The customer servide didn’t answered my email. 😢
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Oct 18, 2024
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Horrible customer service!!
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Answer by light11.eu
9 days ago
Thank you for your constructive criticism of Light11. We are constantly working to improve our customer service.
3 days ago
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Oct 15, 2024
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Answer by light11.eu
Oct 15, 2024
Thank you for your constructive criticism of Light11.
We apologise for the long delivery time and the delay in contacting you.
We are happy to accept the criticism in order to improve.
Sep 24, 2024
Verified review
One product was not in stock, an alternative suggested in no time and the order delivered promptly.
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Sep 3, 2024
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Date of expected delivery is actually the date of delivery.
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Sep 5, 2024
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Easy to use, good pricing, reasonable delivery time
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Sep 25, 2024
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Very slow process for customer request.
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Sep 19, 2024
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Trusted Shop, shipping Cost too high!
Trusted Shop, shipping Cost too High!
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Sep 30, 2024
Verified review
Fast shipping, no probs whatsoever.
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