hollandwatchgroup.comReviews:
244 reviews in the last 12 months913 total reviews
Excellent
Most relevant positive review
Aug 11, 2024
Verified review
Excellent service. Perfect product. And the price, including the purchase price with the shipping, is kind of unbelievable, especially considering it had to be shipped from Europe to the United States. The ONLY thing I would not give 5 stars to is the length of time it took to get to me after I placed the order, but that is completely understandable and acceptable, and is due to the distance it had to travel and also to the U.S. Customs department taking a good amount of time to process it and send it on. I could not be happier or more satisfied with your company and your service. Thank you SO much!
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Most relevant negative review
Aug 25, 2024
Verified review
I emailed HWG on 20/08/24 about the wrong items they sent me, Support ticket 'Order Number 11159633' is registered under number 3836062161.
Haven’t heard nor received any email from them yet, they responded to my request via email about making a return which is i presume standard procedure.
Another sad thing in this case is the return itself, i have received the wrong product yet i have to finance the return myself, i certainly don’t agree that the customer should pay in these cases.
You see i was very satisfied with my previous order 11150939 and did share it with others now I'm not, not because i had to pay my self for the return but for not responding to my email.
I was even thinking to place another order giving you guys more business, now i will do business with some other store.
Kind regards Chris.
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Reviews for hollandwatchgroup.com
Jul 14, 2024
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Answer by hollandwatchgroup.com
Jul 17, 2024
Thank you for your positive review!
Kind Regards, Team Holland Watch Group
Jul 14, 2024
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Answer by hollandwatchgroup.com
Jul 17, 2024
Thank you for your positive review!
Kind Regards, Team Holland Watch Group
Jul 12, 2024
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Answer by hollandwatchgroup.com
Jul 17, 2024
Thank you for your positive review!
Kind Regards, Team Holland Watch Group
Jul 11, 2024
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Answer by hollandwatchgroup.com
Jul 17, 2024
Thank you for your positive review!
Kind Regards, Team Holland Watch Group
Jul 11, 2024
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Answer by hollandwatchgroup.com
Jul 17, 2024
Thank you for your positive review!
Kind Regards, Team Holland Watch Group
Jul 8, 2024
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Answer by hollandwatchgroup.com
Jul 9, 2024
Thank you for your positive review!
Kind Regards, Team Holland Watch Group
Jul 26, 2024
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Answer by hollandwatchgroup.com
Jul 30, 2024
Good afternoon,
Thank you for your review! We are very sorry to hear that you are not satisfied with our service, we apologize for the inconvenience. If we can help you further with this, please let us know. You may contact: info@mastersintime.com Kind Regards, Team Hollandwatchgroup.com
Feb 21, 2024
Verified review
Firstly for the premium quality of the product ordered and received, total satisfaction.
Secondly, although the initial delivery had failed (never got to my place, parcel had been most probably lost by the apointed carrier), the Holland Watch Group customer service very quickly responded back to me by email with a very effective corrective action, which made the second order internationally delivered within 3 days!!! Great experience overall, thanks to Wendy !
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Answer by hollandwatchgroup.com
Feb 26, 2024
Dear Frederick,
Thank you for your positive review! We are very happy that we were able to solve this for you in this way, it was our pleasure to help you with this.
We hope that you will enjoy the band in combination with your watch.
Yours sincerely, Team Holland Watch Group
Feb 6, 2024
Verified review
D & G D&G Straps F370001746 DW0141 Lisbon Strap
I am very Happy that I found this strap for my lovely D&G Watch, because it is an Old Watch and the strap was broken. My packet came very Quick and the strap is very Nice. Thankyou very much.
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you so much for the great review!
We hope to see you again and exceed your expectations :)
Have a nice day, Team HWG
Dec 9, 2023
Verified review
Just a very straightforward transaction,easy to navigate website in English (although I speak Dutch so that wouldn’t have been a problem),and my item was dispatched very quickly. Was kept updated of the whereabouts of my item,until it got to,and through,customs in this country (UK),then it all went quiet! Nothing to do with HollandWatchGroup whatsoever I must add!!
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Answer by hollandwatchgroup.com
Dec 11, 2023
Thank you so much for the great review and for the feedback!
We hope to see you again and exceed your expectations :)
Have a nice day,
Team HWG
Jan 1, 2024
Verified review
These guys are amazing. I had an issue with the address input, which they rapidly resolved when I contacted them via the phone. The lady I spoke with (Laura) was really nice and very helpful. The strap is nice and genuine. Just as described and delivery was very fast. Thank you guys, I appreciate your excellent customer service.
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Answer by hollandwatchgroup.com
Jan 26, 2024
Thank you very much for your positive review!
Nice to hear that everything is to your liking. We hope you enjoy your purchase, and we look forward to next time.
Kind Regards, Team Hollandwatchgroup.com
Nov 30, 2023
Verified review
There was no instruction with the watch band and I did not realize the two tools that were to help change the band were just that and not a pin that was supposed to fit. Had to bring it to watchmaker to actually change since I could not figure out the tools were not pins until the watch repair representative told me.
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Answer by hollandwatchgroup.com
Nov 30, 2023
Good afternoon, thank you for your review!
We do not send the paper with the instructions, but we do have a section on the website with some videos that explain all the procedure step by step!
We do have the pins and the tools available on the website, but they are in different sections.
Have a nice day! :)
Team HWG
Feb 7, 2024
Verified review
Great website, recommended.
Product search, selection, payment all excellent! Totally recommended.
One thing that needs improvement is the reply in communication. After I made my purchase, same minute I sent an email to customer support to add my door bell name in shipping. Reply came after three days, and the order has been already sent.
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Answer by hollandwatchgroup.com
May 9, 2024
Thank you for your message and great feedback, that will surely help us improve, as we aim to provide the best service and customer satisfaction is our main goal.
We hope to see you back soon and overcome your expectations :)
Your Hollandwatchgroup.com Service Team
AT
Andrey T.
Loughrea
Jun 8, 2024
Verified review
Search for a replacement bracelet is over!
I was looking for a bracelet for my Seiko Sportura watch, to replace worn-out original leather band. Found matching option on the Holland's website. They have a wide selection of bracelets and bands. Delivery was prompt and the bracelet met my expectations.
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Answer by hollandwatchgroup.com
Jun 11, 2024
Good afternoon,
Thank you very much for your positive review!
We hope you will enjoy the watch for a long time, and we look forward seeing you again with us
Greetings, Team HollandWatchGroup
Apr 5, 2024
Verified review
The watch I ordered arrived in good condition, but 3 days later than estimated. The watch is an original product. Communication with the customer service department was ok. Overall it was a positive experience to purchase the watch from this seller.
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Answer by hollandwatchgroup.com
Apr 8, 2024
Thank you very much for your positive review.
Apologies for the delayed delivery, for next time we offer different shipping methods, including DHL Express is the fastest shipping. If you have any further questions, please let us know
Kind Regards, Team HollandWatchGroup.com
Nov 5, 2023
Verified review
Great source for watch related products!
The quality of the products offered is very good and they are at reasonable prices. The tracking service for shipments is a bit slow and not very informative. The overall experience was very good.
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Answer by hollandwatchgroup.com
Nov 7, 2023
Good afternoon, thank you for the great feedback!
Kind regards,
Team HWG
Jun 17, 2024
Verified review
Found original band online at Holland Watch Group. Fair price so I ordered it. Came as advertised, brand spanking new in excellent condition. Glad I went with this site. Will shop again.
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Answer by hollandwatchgroup.com
Jun 18, 2024
Thank you for your great review!
We hope you will enjoy your purchase.
Have a nice day! Kind Regards, Team HollandWatchGroup.com
Jun 19, 2024
Verified review
DID EVERYTHING JUST FINE. I HAD SOME DIFFICULTY FOLLOWING YOUR WEBSITE. NOT A BIG PROBLEM BUT I'M 81 YOA AND I PROBABLY NEED A WEBSITE COACH AT THIS POINT IN MY LIFE.
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Answer by hollandwatchgroup.com
Jul 1, 2024
Thank you for your great review!
We hope you like your purchase.
Kind Regards, Team Holland Watch group
Nov 11, 2023
Verified review
Very happy with the purchase from this company. Everything was authentic and exactly as described. The price was incredible and the international shipping was fast!
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Answer by hollandwatchgroup.com
Nov 13, 2023
Good afternoon, thank you for the amazing review! We really appreciate it! :)
See you soon again on our website!
Kind regards,
Team HWG
Feb 3, 2024
Verified review
Fantastic customer service, great price on the watch I bought and fast delivery to Ireland,,I will definitely use Holland group again as it was a great experience
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Answer by hollandwatchgroup.com
Feb 3, 2024
Dear David,
Thank you for taking the time to share your positive experience! We pride ourselves on delivering excellent service, and we're thrilled to have met your expectations. If you ever need assistance, we're always here for you!
Holland Watch Group Team