puzzleYOU IEReviews:
107 reviews in the last 12 months2,130 total reviews
Excellent
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Most relevant positive review
Dec 27, 2023
Verified review
Ordering was so simple and straightforward. The puzzles arrived on time despite being ordered very close to Christmas, and the quality was really fantastic - they look and feel like the best jigsaws you would buy anywhere.
I would have liked it to be easy to save puzzles during the ordering process so you could come back to them if you need to leave during the process, but other than that the service was flawless.
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Most relevant negative review
Dec 11, 2023
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Puzzle you offer an exceptional service....Then ruin it by sending the gift in a box with 'Puzzle You' written all over it......A Christmas present for my wife is now ruined, because she accepted the delivery and it was blatantly obvious what the gift was..........A little forethought from a company who's products will be 99.9% gifts would have been nice!
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Reviews for puzzleYOU IE
Nov 22, 2023
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Nov 18, 2023
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Nov 15, 2023
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Nov 8, 2023
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Dec 11, 2023
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A bit retarded.....
Puzzle you offer an exceptional service....Then ruin it by sending the gift in a box with 'Puzzle You' written all over it......A Christmas present for my wife is now ruined, because she accepted the delivery and it was blatantly obvious what the gift was..........A little forethought from a company who's products will be 99.9% gifts would have been nice!
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Answer by puzzleYOU IE
Dec 13, 2023
We have sent all parcels without our logo in the past, but the result was that too many parcels were either refused and sent back to us or opened immediately by wifes who did not know that their husband had ordered something.
Nowadays, they will be able to guess from the logo on our parcel that there is a puzzle inside, but at least they do not refuse the parcel any more and the best thing is: they will keep the parcel closed so as not to spoil the surprise of what is actually on the puzzle. All that would be needed now are husbands who think ahead and make sure that the parcel doesn't end up with the wife before Christmas' Eve. That's why, in the ordering process, we offer the possibility to enter a working address, a neighbours address or to choose a pick up point for delivery.¯\_(ツ)_/¯
Dec 11, 2023
Verified review
The box & outside wrapper was wet
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Answer by puzzleYOU IE
Dec 13, 2023
As a producer of high quality puzzles it is really disappointing to get 2 stars deducted for bad weather and a stupid courier driver.
Jan 2, 2024
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Never got my order
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Answer by puzzleYOU IE
Jan 4, 2024
You probably might have had activated the auto-fill function while filling in the address, as there was an error in the address details, which prevented AnPost from delivering your parcel. We have now forwarded the right address to AnPost, so that they can deliver your parcel now soon.