r2-bike.com

Reviews:

An order I placed is suddenly much delayed because one of the items is not in stock and takes way longer to restock. This results in the complete order being delayed or I'd have to pay extra for separate shipments. It annoys me that I'm simply notified that's way it is; I don't think that's how you should treat a customer that pays in advance for a service a company says to deliver. The responsibility and 'pressure' for handling the situation should be on the party that's being paid. I understand how the world works, that R2's hands are tied, that there's small print and that I can always cancel if I feel like it, but all this shifts responsibility to the customer. I haven't had time yet, but I'll be canceling my order shortly and order from another supplier.

Wanted co cancel my order due to an error and can't do it on their website and the response from them took very long. I'm paying duties to release the prodyfrpm costum and will be after all very expressive to send it as a return

Yliveloittivat maksua. Lähetys yli viikon myöhässä.

I am extremely dissatisfied with how they handle the situation. R2 needs to change their policies and how they reflect their in stock items instead of just saying they’re in stock they need to be itemized because it gives us a much better understanding of what is actually available.

This time they failed with the delivery time and, moreover with no communication about the situation of the order. After several years of smooth and efficient relations, I had for the first time a disappointing experience and I had to cancel the order

I've bought from R2bike few times. However this time I was sent incorrect items, has email R2bike about it and no reply for close to a week. They did reply a question I post of an item however, no reply whatsoever regarding my wrong item order.

Be effecient in your logistics and avoid mistakes in preparing shipping documents. If your people made a mistake that will cause a delay on shipment, you should initiate to send the items by DHL express withount additional cost to your client.

Delivery dates Mucho cuidado con las fechas de entrega de algunos de sus productos, la web es una maravilla, el servicio no es tan maravilloso. Mi experiencia es buena, aunque siempre he tenido problemas con algunos productos.

Prices look to be attractive, however delivery time and customer support are very poor. Still waiting for a parcel ordered over 10 days ago, I sent an email to them asking for an update, I haven't received any reply so far.

Un article sur les 7 n'est plus de stock.. alors qu'il était de stock à la commande.. donc rien n'est expédié 😔.. et pourtant commande payée.. j'attends..

Добрый день, последние два заказа получил поврежденые упаковки,а первом заказе товар повреждена, Я вам писал отправлены были фото ответа не получил

It's been 11 days since I paid the order and it still has not shipped. 1-3 days for item availability looks does not match reality

Lors de la commande le matériel est dispo et une fois le paiement effectué, plus de dispo et pas de date de livraison !!

I’ve made two purchases and both of them took more than 2 weeks to be delivered (from Germany to Portugal🤦🏻)!

Didn’t receive the order yet to rate it.

Sending the order took too long.

Δεν έχω παραλάβει ακόμη

To slow this time.