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Lovevery Europe
Reviews:

918 reviews in the last 12 months1,675 total reviews  

4.62
Excellent

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Most relevant positive review

Oct 13, 2024
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We've been using Lovevery from the very first month, and the quality of their educational material for babies and toddlers (where we are now) is excellent. The toys are made from high-quality, safe materials, and overall, we've had a great experience. One suggestion would be to offer some benefits or loyalty rewards for non-subscribers like myself. Although I'm not subscribed (because I'm uncertain about being able to afford it every few months), I've still purchased all the play kits from day one. There were only a couple of toys we found challenging, such as the lock box. While it contains elements to encourage skill development, our baby struggled to engage with it effectively. The design may not be ideal, as the locks sometimes undo themselves, and our baby became distracted when reaching across the box. It didn't seem to support the intended learning as smoothly as the other toys. However, that's a minor issue compared to how much we enjoy the rest of the products. The storybooks are amazing—we often buy extras because they're that good! We also recently received the table utensils, and they're simply exquisite.

Most relevant negative review

Mar 25, 2024
 Verified review
Great product - packaging and delivery good. However, seriously and unnecessarily ‘way overpriced’!!!!
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Reviews for Lovevery Europe

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Sep 8, 2024
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Sep 5, 2024
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Sep 5, 2024
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Sep 4, 2024
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Sep 11, 2024
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An item was never delivered, the Wooden Cylinders. Although I keep on writing to the customer services since 31 August (my order took place on 20 August) i have not received any feedback yet. I am deeply disappointed in Lovevery, so far my experience with them was positive, but if I do not receive any feedback why the Wooden Cylinders have not arrived I will suspend my prescription with them, even the toys are great. My order was showed shipped, and delivered on 23 August. Which is partially true, as those 3 items which were not even showed to be shipped, arrived without the Wooden sound cylinders which were the only items about which i received a message that were shipped. I hope at least i receive an answer why I have not received them yet.
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Sep 20, 2024
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SON UNOS INCOMPETENTES ME ENVIARON EL PRIMER PEDIDO SIN INCIDENCIAS. LLEGA EL SEGUNDO Y SOLO HE TENIDO PROBLEMAS. ME LO ENVIARON UNA VEZ, GLS LO DEVUELVEN DE NUEVO A ELLOS POR FALTA DE DOCUMENTACIÓN ADUANERA. CONTACTO CON ELLOS PARA VER QUÉ SOLUCIÓN ME DAN, SOLICITO QUE ME LO VUELVAN A ENVIAR YA QUE ME INTERESAN LOS JUGUETES, DE NUEVO EL MISMO PROBLEMA, GLS SE LOS DEVUELVE POR FALTA DE DOCUMENTACIÓN ADUANERA. LLEVO DOS SEMANAS INTENTANDO PONERME EN CONTACTO CON ELLOS PARA QUE ME DEVUELVAN EL DINERO PORQUE YA NI LOS JUGUETES QUIERO Y ES IMPOSIBLE, NO RESPONDEN A LOS CORREOS NI A LOS FORMULARIOS DE CONTACTO DE NINGUNA MANERA. QUIERO QUE ME DEVUELVAN EL DINERO!!
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Sep 14, 2024
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Todavía no he recibido el producto

De momento la experiencia no ha sido buena. Compre el producto el día 4 de septiembre y todavía no lo he recibido. Por favor pueden ponerse en contacto conmigo al 650109551 y darme una explicación de la tardanza. Este producto es para un regalo y quisiera saber cuando lo voy a recibir, al realizar la compra me aseguraron que llegaría en unos 5 días y ya han transcurrido 11 y sigo sin el producto. Además especifique en el momento de la compra que debían ponerse en contacto conmigo al teléfono arriba indicado para evitar confusiones. Espero una respuesta por su parte
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Sep 20, 2024
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Schlechter Kundenservice

Ich habe zwei Jahre lang die Spielzeugsets abonniert und war stets sehr zufrieden mit den Produkten. Leider war die letzte Bestellung eine große Enttäuschung. Nach der Bestellung musste ich über einen Monat auf die Lieferung warten, was weit über die übliche Lieferzeit hinausgeht. Der Kundenservice hat auf meine Anfragen erst nach über einer Woche reagiert, was ich als äußerst ärgerlich und unprofessionell empfinde. So ein Umgang mit Kunden ist inakzeptabel und eines guten Unternehmens unwürdig. Sehr schade, dass die Erfahrung so negativ geendet hat.
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Sep 15, 2024
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Zu teuer aber sonst ok

Ich habe nun zum zweiten Mal ein Set bestellt und bin leider enttäuscht. Für 130 € habe ich deutlich mehr erwartet, sowohl in Qualität als auch im Umfang. Auch das beigelegte Buch mit Tipps hat mich nicht überzeugt. Für diesen Preis erwarte ich einfach mehr. Die enthaltenen Spielzeuge haben eine solide, aber eher durchschnittliche Qualität. Ähnliche Artikel hätte ich wahrscheinlich für maximal 50 € separat erwerben können. Insgesamt stimmt hier das Preis-Leistungs-Verhältnis für mich nicht.
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Sep 20, 2024
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Make the purchase of individual packs avaible without automatic subscription with credit card for your service! The toys are nice and well designed but the way you sell your product is lacking fairness. I am very disappointed on your selling concept. I want to make individual 1 time purchases! The fact that you request the age of my kid and you decide what pack I need to buy is just stupid..
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Oct 2, 2024
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Don't assume it's a subscription when account hasn't been set-up correctly. Respond to complaint and don't take money from account 3 weeks after original order. Acknowledge and respond to complaints. Completely unacceptable
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Sep 30, 2024
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One Playkit had a delay of 1,5 months and the customer service did not respond to me (we paid in advance). It’s an absolute no-go and not very trustworthy.
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Oct 2, 2024
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Slow responses & delivery mistakes

Customer service response is very slow and constantly making delivery mistakes. It has been so annoying I have to pay VAT and paid the many back.
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Oct 1, 2024
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Gros problème de livraison : CHANGEZ de TRANSPORTEUR !!! C'est tellement compliqué de récupérer un colis qui n'est JAMAIS livré à domicile
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Sep 30, 2024
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6 weeks delayed delivery, no response to my emails for 5 weeks.
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Sep 26, 2024
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Order very delayed Wrong information given about delivery
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Sep 22, 2024
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La commande n’a toujours pas été traitée
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Sep 29, 2024
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The toys are not up to par
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Sep 29, 2024
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Sep 19, 2024
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