Lovevery Europe- Logo - reviews

Lovevery Europe
Reviews:

903 reviews in the last 12 months1,656 total reviews  

4.62
Excellent

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Most relevant positive review

Oct 13, 2024
 Verified review
We've been using Lovevery from the very first month, and the quality of their educational material for babies and toddlers (where we are now) is excellent. The toys are made from high-quality, safe materials, and overall, we've had a great experience. One suggestion would be to offer some benefits or loyalty rewards for non-subscribers like myself. Although I'm not subscribed (because I'm uncertain about being able to afford it every few months), I've still purchased all the play kits from day one. There were only a couple of toys we found challenging, such as the lock box. While it contains elements to encourage skill development, our baby struggled to engage with it effectively. The design may not be ideal, as the locks sometimes undo themselves, and our baby became distracted when reaching across the box. It didn't seem to support the intended learning as smoothly as the other toys. However, that's a minor issue compared to how much we enjoy the rest of the products. The storybooks are amazing—we often buy extras because they're that good! We also recently received the table utensils, and they're simply exquisite.

Most relevant negative review

Mar 25, 2024
 Verified review
Great product - packaging and delivery good. However, seriously and unnecessarily ‘way overpriced’!!!!
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Reviews for Lovevery Europe

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Oct 3, 2024
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Oct 3, 2024
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9 days ago
 Verified review

Overpriced, missing items, and bad delivery service

In terms of the actual toys, I find that my baby liked them overall, and the instructions on how to use them are fine. However, the other products, such as the small books they sent, are not that interesting considering the price. My last box also didn’t include instructions for any of the games. Also, for some reason, I cannot easily log in to my account. The system always thinks I’m a new customer and asks me to create a new account, even though I’m receiving emails from LOVERY, meaning I already have an account. In France, LOVERY uses GLS as the delivery provider, and I’ve had issues with all four parcels I’ve received from them. Since LOVERY already has my information, they could have provided GLS with my email and/or phone number to help coordinate the delivery.
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6 days ago
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LovEvery Europe shipping had been great from summer 2021 to spring 2024. Since June 2024 there has been a serious nose dive in shipments going out on time, issues putting in my address, and response time of client service. TWO TIMES I’ve had a shipment have to be resent due to a warehouse issue in Germany. My kid has been with LovEvery literally since birth but with all four of my last orders having delivery challenges I’m not sure how much longer we’ll continue
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2 days ago
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I have emailed you about my package 10 days ago, and no one has replied, except for the automatic email confirming receipt of my message. My order arrived without packaging or any seal to secure the box, and the contents were incomplete! I can understand a shipping mistake, but I certainly cannot understand why no one has addressed my message.
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2 days ago
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Bałagan na stronie internetowej. Kiedy otrzymałam informację o wysłaniu przesyłki od firmy kurierskiej (GLS w Niemczech) strona Lovevery nadal podawała, że ze względu na dużą ilość zamówień jest ono tylko potwierdzone. Mail od Lovevery o wysłaniu paczki przyszedł już po jej dostarczeniu.
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3 days ago
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The shipping to Cyprus has been changed. The cost is 25 euros while it comes with normal Cyprus post. That is not convinient. Previous shipping method was the same cost but with Fast courier
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8 days ago
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Still waiting for, at least, a reply from Lovevery

I made a purchase 10 days ago and the status of my order is still "no realizada". Morever, I contacted Lovevery a few days ago and I still haven't received any reply from them.
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5 days ago
 Verified review

haven't received my order

I placed an order a month ago and have not received it and no response from customer service. Very disappointed with the service, my expectations were higher.
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Oct 18, 2024
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Kit was ordered October 5th and it's still not shipped. Hoped for faster shipping, especially since we already have previous kit and baby enjoyed the toys
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7 days ago
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No delivery date

There should be a message saying that it is busy hence when the package should arrive. I placed an order 10 days ago and have no communication about it.
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8 days ago
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The time of support response and time of receiving information about shipment is too long - even longer than you guarantee after order.
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9 days ago
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There is no contact number. I have sent many emails regarding my order and have not received a reply in 3 weeks.
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Oct 16, 2024
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Quality, bad customer service

Quality items, bad client service (incl delivery time, information and courier services), overpriced…
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Oct 19, 2024
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The tranport is Way too expensive. I love All products, but some of them a bit pricy
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5 days ago
 Verified review
I haven’t received my order and I have no information from the customer service
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13 days ago
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The prices and quality

The prices ; my block set is discolored and was almost 100€
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11 days ago
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My order was delayed and arrived with one item missing.
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Oct 15, 2024
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Order not delivered yet, having exceeded the 5-7 days.
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5 days ago
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I haven’t received my order
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