Photospecialist.ieReviews:
275 reviews in the last 12 months794 total reviews
Excellent
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Most relevant positive review
Dec 12, 2023
Verified review
I purchased the Epson EcoTank ET8550 printer on October 28, 2023, and I would like to share my experience with this purchase.
Firstly, regarding the printer itself, I am extremely satisfied. The print quality, especially for photos, exceeded my expectations – the colors are vibrant, and the details are sharp. The automatic double-sided printing feature is an additional benefit that greatly facilitates work. The printer perfectly fits my needs, both for home use and for small office tasks.
However, I must mention an aspect that was a source of stress. Namely, the order fulfillment time. I expected the delivery to take up to 4 business days, but on the fifth business day, not having received the printer yet, I contacted the store. The response came from an Irish customer service address, informing me that a reply might take up to 3 business days. This caused me concerns about whether I would receive the printer before the holidays. Eventually, the printer arrived on December 11, 2023.
In summary, despite some issues with the delivery time, I am very satisfied with the purchase. The Epson EcoTank ET8550 meets all my expectations in terms of quality and functionality. I would recommend it to others, but I would also advise the store to work on improving communication and predictability of delivery times.
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Most relevant negative review
Dec 7, 2023
Verified review
- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie
Sep 8, 2024
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Sep 6, 2024
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Sep 3, 2024
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Sep 9, 2024
Verified review
Misleading Delivery Promises, Damaged Product, and Poor Service - A Frustrating Experience
I ordered 3 items on Aug 29th, promised 3-4 day delivery. One arrived damaged, in an open box with cracks, yet still works. I can't return it as requested due to ongoing projects. Worse, 2 items never arrived after 10 days, with no updates. DHL confirmed the shipping is 5-10 days, not 3-4 as advertised. Misleading service, broken gear, and zero accountability—utterly frustrating experience.
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Sep 12, 2024
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Extremely Disappointing Experience – Avoid at All Costs!
I had a terrible experience with Photospecialist. I placed an order for three items, expecting delivery within 3-4 days as promised. However, not only did two of the items never arrive, but the one that did was damaged – delivered in an open box with visible crack. Despite the broken condition, they asked me to return the item before even considering a refund, completely disregarding my need for it in ongoing projects.
As for the missing items, Photospecialist failed to provide any helpful updates and shifted the blame to DHL, claiming they needed to investigate before issuing a refund. This is absurd since, under consumer rights law, the responsibility lies with them to ensure delivery. Their customer service was unhelpful, dismissive, and made me feel like my concerns were irrelevant. I had to constantly follow up and repeat myself, with no real resolution in sight.
The entire experience was frustrating, time-consuming, and left me feeling utterly neglected as a customer. I had to purchase the missing items elsewhere to meet my deadlines. Photospecialist has shown no professionalism, and I strongly advise against using them for any purchases.
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Answer by Photospecialist.ie
Sep 13, 2024
Thanks for your review, how frustrating to read that it all went so awkwardly. I can well imagine that it is annoying that the shipment arrived broken and that you had to wait for an investigation with the other shipment. It is true that we are responsible for the shipment, that is why we have started an investigation, we must give DHL time to find out where the package is, maybe it was close by and it could still be delivered quickly. I can imagine that waiting for this can be frustrating. I will investigate everything and contact you in the hope that I can help you further.
My apologies for the inconvenience.
Update, I see you were in contact with my colleague yesterday and the refund has been initiated, nice to read that it has finally been resolved, again sorry for all the inconvenience.
Sep 24, 2024
Verified review
The light is good but it arrived without a plug or battery! It didn't say anywhere that this wasn't included
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Aug 27, 2024
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Great customer Service
Excellent And fast customer service. Thanks guys for being so helpful, even when The package came down damaged by The delivery crowd, The situation was handled very professinally and quickly. Always pleasure to deal with 😊 I always order my gear from photospecialist!
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Aug 2, 2024
Verified review
Good response. Waiting for remainder of order which for items not in stock, These were noted as out of stock when ordering. Items in stock were delivered as expected.
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EC
Eoin C.
Cork
Aug 24, 2024
Verified review
Fantastic service and advice, great prices and very fast delivery. Everything well packaged and in perfect condition. Already have a second order in!
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Answer by Photospecialist.ie
Aug 26, 2024
How good to read that it all went so smoothly, we are very happy to read this. Thank you so much in trusting us! I hope you enjoy your purchases.
Aug 5, 2024
Verified review
Quality product, reasonable price and prompt delivery. My only issue was that it came with an EU plug which wasn't clearly flagged on the website.
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Answer by Photospecialist.ie
Aug 5, 2024
Nice to read that it meets your quality. It is indeed true that an EU plug is included, this has to do with the fact that we ship from the Netherlands. Sorry for the inconvenience and that this was not clearly stated.
AA
Alf-red A.
Portlaoise
Aug 14, 2024
Verified review
Excellent... arrived in time as stated.. really happy with the purchase and service.
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Answer by Photospecialist.ie
Aug 15, 2024
How incredibly nice to read! Thank you for choosing Photospecialist!
Aug 27, 2024
Verified review
Item shipped promptly. Helpful bundle offered during ordering process.
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Aug 29, 2024
Verified review
Good prices, speedy delivery. What more can a person want?
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Answer by Photospecialist.ie
Aug 29, 2024
Very nice to read, a good working product is of course what you want then! I hope you enjoy your order and thank you for choosing us!
Aug 14, 2024
Verified review
Excellent products, service, and competitive value
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Answer by Photospecialist.ie
Aug 15, 2024
Thank you so much for your positive feedback! Enjoy your order.
Aug 11, 2024
Verified review
Excellent Services and kept to delivery time
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Answer by Photospecialist.ie
Aug 12, 2024
Very nice! Thank you for this lovely review! I hope you enjoy your purchases and hope to see you soon.
Aug 30, 2024
Verified review
all good
the item came as described, no issues
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Answer by Photospecialist.ie
Aug 30, 2024
We're glad you have recieved your order in good condition, enjoy your purchase!
Aug 14, 2024
Verified review
Goods are delivered in good time
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Aug 13, 2024
Verified review
Great product! Nice and small
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Aug 8, 2024
Verified review
Good and prompt supplier
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Answer by Photospecialist.ie
Aug 9, 2024
Thank you for the nice words and the 5 stars, we sincerely appericiate it!
Aug 12, 2024
Verified review
Good customer service
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