Original Murano Glass s.n.c. OMGReviews:
337 reviews in the last 12 months2,010 total reviews
Excellent
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Most relevant positive review
Dec 13, 2023
Verified review
I was a little worried when I placed the order that I was being silly ordering a hand crafted glass product from Italy and expecting it to arrive in Australia intact. I was overjoyed at how easy the order process was, a little trepidatious as I watched the almost daily briefs from the shipping company on where my package was in the world on it's way to me, then a smartly dressed and very polite courier some 2.5 weeks after ordering hand delivers my pristine package to my door! I live in a small town in a remote part of Tasmania, to say that having anything arrive quickly, and without damage here is almost miraculous. The product is absolutely beautiful ( gift wrapped and under the tree for it's recipient on the 25th).
So thank you! I will be shopping with you again in the future!
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Most relevant negative review
Aug 1, 2024
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Les produits sont de qualité mais le site internet est très mauvais. Les caractéristiques de taille d'un produit sont différentes au sein du même page, pas facile de commander. Sans compter que le site propose à la vente des produits "en stock" qui ne le sont pas en réalité, très mauvaise gestion qui oblige à l'annulation de commande. Dommage que le site soit aussi déplorable car cela ne donne pas envie de revenir.
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Reviews for Original Murano Glass s.n.c. OMG
Nov 15, 2023
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Nov 15, 2023
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WW
Walz W.
Heppenheim
Nov 6, 2023
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Nov 5, 2023
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Nov 4, 2023
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Nov 23, 2023
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Glasses are very different in reality
Glasses you received are very different from the website colors. For instance, I received a black glass while the pictures and description do not mention it and colors are bright on website. Regular exchange before the order to make sure such issue do not happen. First after sales contact (Gianluca) confirmed there is an issue and they will ship the righ glass asap. More than a month after and despite my mails, no feedback or shipment.
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Dec 29, 2023
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Not what I was expecting
Ordered a glass bowl based on images from the website, limited edition only 10 pieces made per the description. While the quality is good, the complexity and design is inferior to the image on the webpage.
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Dec 26, 2023
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Ho ordinato due palline con incisione. L'incisione è stata fatta male, ma nessuno del Servizio Clienti si è premurato, prima di procedere, di avvisare che il lavoro non sarebbe stato svolto aregola d'arte. Una volta ricevuta la consegna, ho dovuto contattare io il servizio clienti per chiedere spiegazioni, e la risposta è stata sbrigativa ed insoddisfacente.
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Answer by Original Murano Glass s.n.c. OMG
Dec 28, 2023
Ci dispiace leggere la sua recensione a 1 stella, in quanto le è stato spiegato al telefono, non in modo sbrigativo, che l'incisione viene eseguita a mano sulla superficie fine delle pallina soffiata, e su alcuni colori del vetro l'incisione si vede leggera. Considerato che ha acquistato due palline con messaggio personalizzato nel pacco, incisione personalizzata su entrambe le palline, la spedizione inclusa, e con offerta in sconto di blackfriday tutto a 85€, non riteniamo corretta la recensione a 1 stella. Le ricordiamo che ha sempre diritto di recesso per ricevere il rimborso del suo acquisto.
Mar 5, 2024
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Poor and unresponsive customer service.
Company shipped me item that was other than as indicated on its website. In order to return the item, OMG expects me to incur the shipping cost along with the customs duty that I paid. All told, it will cost me about $150 to return an item I paid $350 for. This is unfair!!! The mistake was theirs- they should cover the cost to return the item.
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Dec 13, 2023
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I ordered a Christmas tree ball with some engraving - it is shown clearly in the order, but the ball arrived without the engravement. This was to be a memorial to my daughter who died suddenly a few weeks ago. I have tried contacing them several times via email and no response. I am deeply disappointed.
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Dec 23, 2023
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I realy like the design and detail of the key fob. But it should of been like the front on the back as well. Nice and transparent, and the metal should of been made out of stainless steel or sliver.
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Mar 27, 2024
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Glass work is beautiful.
The pendulum, however, does not match that in the advertisements. Also, the pendulum does not swing because the clock hangs so close to the wall.
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Feb 17, 2024
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Item purchased is not remotely similar to the one pictured on the site. Colors are not even close to what was advertised.
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Answer by Original Murano Glass s.n.c. OMG
Feb 19, 2024
We are sorry about this, please send us pictures of what you have received by email, so we can verified. Thanks
Jun 7, 2024
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was not told the amount of CANADIAN duty/customs…
was not told the amount of duty/customs was added, and the amount was not listed anywhere.. found that most annoying.
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Apr 12, 2024
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Cheap looking
Speedy delivery but the product itself looks cheap and plasticky. Not the millefiori I know and love
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Nov 15, 2023
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This order was not boxed just wraped not good.
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Feb 17, 2024
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Murano Glass
I have been to Murano Island. The vase is very average.
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