3dprima.comReviews:
318 reviews in the last 12 months4,740 total reviews
Excellent
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Most relevant positive review
Apr 30, 2024
Verified review
I did not have the time yet to really dive in to in to detailed using the Miraco yet.
The first impressions and test are good. I already have lot re=engineering projects in mind. But I need at the moment need to do the garden first.
The the fact that you have a stand alone camera is the biggest pro
Also the quick responses for the questions I had where answered Whitin 24 hours.
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Most relevant negative review
Feb 13, 2024
Verified review
I'm their reseller. A great share of their 3D printers are discounted for the end customers but not for resellers. So, the end user will get the printer remarkably cheaper when purchasing directly from 3DPrima instead of the reseller. That makes the reseller position very difficult if not impossible.
Sometimes you order items that are not in stock but you need to wait. While waiting, you're not able to add products to your order, but you need to make a new order. So, you get two (or more) deliveries and pay two (or more) freight charges.
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Reviews for 3dprima.com
Nov 9, 2023
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Nov 3, 2023
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Nov 3, 2023
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Feb 13, 2024
Verified review
I'm their reseller. A great share of their 3D printers are discounted for the end customers but not for resellers. So, the end user will get the printer remarkably cheaper when purchasing directly from 3DPrima instead of the reseller. That makes the reseller position very difficult if not impossible.
Sometimes you order items that are not in stock but you need to wait. While waiting, you're not able to add products to your order, but you need to make a new order. So, you get two (or more) deliveries and pay two (or more) freight charges.
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Nov 30, 2023
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I ordered an item and they stopped responding
I ordered an item and i chose bank transfer as paying method. After transfering the money i wrote to their support team asking a follow up and they ignore me, as of now i dont have any information about the status of the order.
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Answer by 3dprima.com
Feb 8, 2024
Thank you for taking the time to post a review about your recent purchase experience with us. We appreciate all customer feedback, both positive and constructive. As far as I can see your product has been delivered.
Thank you again for your feedback and we wish you well in your future endeavors.
Nov 13, 2023
Verified review
Delivery and communication problems
Our order has been kept at Fedex facility for almost a week already and not moving. Fedex tracking shows the same status of the shipment. Nobody has contacted or updated us so far. I sent a request regarding the problem 3 days ago. The ticket was registered, but no response received.
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May 6, 2024
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No message, no return no information - Simply Nothing.
This is all your getting from ordering a 1.000€ part from them.
They cancelled my first order, and dident deliver my reorder.
I did not hear anything from them at all.
Really useless company.
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Feb 23, 2024
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SCARCE AND POOR HANDLING OF TRANSPORT AND SHIPMENT PHASES, DELIVERY NOT FULFILLED YET
I am sending a detailed description of the current status of the shipment. It has been scarcely handled and the delivery was not fulfilled at all, as there are already extensions for the timetables of final shipment to the customer's address.
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Answer by 3dprima.com
Mar 28, 2024
We are sorry you had a negative experience with the transporter.
I see that there was a problem delivering it to your mailbox as it did not fit the slot, and you got a message about it before writing the review, giving you instructions on where to claim your package. I can also see that you have collected your shipment now.
We do hope you reconsider your review, as we have no influence over your mailbox size and what mode of transportation you select for your shipments.
Have a Nice Day.
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Andy D.
Izegem
Jul 2, 2024
Verified review
nothing received till today, hope the delivery comes soon as I need the tools next week.
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May 27, 2024
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My filament was damaged they have rejected my request for replacement
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Dec 2, 2023
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Got stung on Import Duty of nearly £50! BUYER BEWARE!
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Answer by 3dprima.com
Feb 8, 2024
Thank you for taking the time to share your experience with us. We understand that additional import taxes can be a surprise and we apologize for any inconvenience this may have caused. As you live outside the EU import duty´s will be applied. Thank you again for your feedback.
Dec 20, 2023
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Order taking double the time said, to be delivered.
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Jul 3, 2024
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Jun 7, 2024
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May 27, 2024
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May 23, 2024
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Apr 10, 2024
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Jan 30, 2024
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