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carhartt.com/eu
Reviews:

238 reviews in the last 12 months816 total reviews  

4.61
Excellent

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Most relevant positive review

Jan 16, 2024
 Verified review
My recent shopping experience at the Carhartt online store was exceptionally positive. Navigating through their website was a breeze, making it easy to find exactly what I was looking for. The range of products available was impressive, catering to various tastes and needs. What stood out the most was the quality of the items I received. Vest fits perfectly, a testament to the accurate sizing information provided on the site. The materials used felt durable and well-crafted, living up to the Carhartt reputation for robust workwear. The delivery process was smooth, and my order arrived promptly without any issues. The packaging was secure, ensuring that the items were in pristine condition upon arrival. I couldn't be happier with my purchase and would recommend it to others.

Most relevant negative review

Dec 20, 2023
 Verified review
I made a purchase on 11 December and received comfurmation that order shipped the following day. On 18 December, Fastway website indicated there were no tracking events for my order. I emailed Carhartt to follow up. Received a response that they would. Today is 20 Dec, Fastway web still indicates no tracking event for my order and no further update from Carhartt received. Very poor, don't think I will ever buy from you again.
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Reviews for carhartt.com/eu

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Dec 4, 2023
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Answer by carhartt.com/eu
Dec 5, 2023
Thanks for taking the time to share your thoughts on Carhartt. We appreciate your positive review of our goods and are sorry to hear about the less than satisfactory delivery experience. Here at Carhartt, we strive to provide customers with a great overall experience and are constantly working on ways to improve customer service. Again, thank you for the feedback and we hope that you will give us another chance in the future. Regards, Carhartt Europe
Dec 4, 2023
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Answer by carhartt.com/eu
Dec 5, 2023
Thank you for your kind words and for taking the time to share your experience with Carhartt. We are grateful for your positive feedback and proud to hear that our delivery, goods, and customer service met your expectations. At Carhartt, we strive to provide our customers with the highest quality products and excellent service. We hope that you continue to enjoy our products for years to come. Regards, Carhartt Europe
Dec 4, 2023
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Answer by carhartt.com/eu
Dec 5, 2023
Thanks so much for your glowing review! We're thrilled to hear that you were satisfied with our delivery, goods, and customer service. At Carhartt it's our mission to inspire and equip individuals with quality workwear. We're glad that we could meet your expectations and provide you with an overall positive experience. Happy shopping! Regards, Carhartt Europe
Dec 4, 2023
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Dec 3, 2023
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Answer by carhartt.com/eu
Dec 4, 2023
Thank you for taking the time to review our Carhartt store! We really appreciate your feedback and are glad you liked our selection of goods overall. We understand that delivery was not quite up to par, and we're sorry that it didn't meet your expectations. At Carhartt, we strive to provide our customers with the best possible service, and do our best to ensure seamless customer experiences. Thank you again for your review – we value your input and will use it to continue improving our services. Regards, Carhartt Europe
Dec 2, 2023
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Answer by carhartt.com/eu
Dec 4, 2023
Thanks so much for the awesome feedback! We really appreciate you taking the time to share your experience with us. We're proud to be able to offer quality Carhartt goods and reliable delivery, and we strive for excellent customer service in all we do. It's great to see that we achieved that with you! Thanks again and feel free to reach out if there's anything else you need. Regards, Carhartt Europe
Dec 1, 2023
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Answer by carhartt.com/eu
Dec 4, 2023
Thanks so much for taking the time to give us your feedback - we really appreciate it! We're so glad to see you had a good experience with us and that you're happy with the delivery, goods, and customer service. We strive to make sure our customers have the best experience when shopping with us and are delighted you found that to be the case. Thanks again for being a part of the Carhartt family! Regards, Carhartt Europa
Dec 1, 2023
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Answer by carhartt.com/eu
Dec 4, 2023
Thanks so much for taking the time to review our Carhartt apparel! We're stoked that you had a great experience, from the delivery all the way to our goods and customer service. At Carhartt, we do our best to provide a top-notch experience with quality products and customer service that's always on point. We value your feedback as it helps us to continue providing exemplary service. Regards, Carhartt Europe Thanks again!
Nov 30, 2023
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Answer by carhartt.com/eu
Nov 30, 2023
Thanks for your awesome review! We are really glad you had a good experience with us at Carhartt and that you appreciate both our delivery, goods, and customer service. It's always great to hear positive feedback from customers, and makes us even more motivated to keep striving for excellence. Thank you again for giving us the opportunity to serve you! Regards, Carhartt Europe
Nov 24, 2023
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Answer by carhartt.com/eu
Nov 24, 2023
Thanks so much for the great review! We really appreciate your support and are glad you had an excellent experience with us. At Carhartt, we strive for nothing but the best in quality and customer service, so it's so gratifying to hear that we provided you with exactly that. Thanks again for taking the time to share your feedback - it means a lot to us! Regards, Carhartt Europe
Nov 22, 2023
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Answer by carhartt.com/eu
Nov 23, 2023
Thanks for taking the time to write a review and share your experience with Carhartt. We appreciate you rating us 5/5 across the board and are so glad to know that our products, delivery, and customer service met your expectations. We strive to provide high-quality items and excellent service, so we're thrilled to hear that we've achieved it with you. Thank you for being part of the Carhartt family! Regards, Carhartt Europe
Nov 22, 2023
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Answer by carhartt.com/eu
Nov 23, 2023
Thank you for taking the time to share your feedback! We appreciate the 5/5 rating for both our goods and customer service. It's great to hear that you had a good experience with us. Again, thank you so much for taking the time to review us and share your feedback - it's greatly appreciated! Regards, Carhartt Europe
Nov 21, 2023
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Answer by carhartt.com/eu
Nov 21, 2023
Thank you for your feedback! We're really glad to hear that you are satisfied with our goods and delivery. We appreciate your 4-star rating for customer service, and we understand how important it is to offer excellent customer service. At Carhartt, we care deeply about providing quality service that is friendly, helpful, and efficient. We strive to be the best in what we do! Thanks again for taking the time to share your experience with us. Regards, Carhartt Europe
Nov 20, 2023
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Answer by carhartt.com/eu
Nov 20, 2023
Thank you so much for your five-star review! We are thrilled to hear that you had a positive experience with our delivery, goods, and customer service. At Carhartt, we strive to provide our customers with the best possible experience from start to finish, and it's great to see that we met those expectations. We appreciate your feedback and value your opinion. Thanks again! Regards, Carhartt Europe
Nov 19, 2023
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Answer by carhartt.com/eu
Nov 20, 2023
Thanks for the great review! We really appreciate your kind words about our goods and customer service. We're sorry to hear that the delivery wasn't up to your expectations, and we understand how disappointing that can be - we strive to deliver our goods quickly and accurately. At Carhartt, providing quality products and excellent customer service is our top priority. Thank you for taking the time to provide us with your feedback - it's highly valued! Regards, Carhartt Europe
Nov 18, 2023
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Answer by carhartt.com/eu
Nov 20, 2023
Thanks for your positive review! At Carhartt, we believe that everyone should have access to stylish, quality workwear. We strive to create products that make people feel good and look great. We appreciate you taking the time to share your feedback and we are so glad you enjoyed our apparel! Regards, Carhartt Europe
Nov 9, 2023
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Answer by carhartt.com/eu
Nov 10, 2023
Thanks so much for your review! We really appreciate you taking the time to share your experience. We're super stoked that you were happy with the delivery, goods, and customer service. Our goal is always to provide our customers with the highest quality products and the best customer service possible. Thank you for your support! Regards, Carhartt Europe
Nov 5, 2023
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Answer by carhartt.com/eu
Nov 6, 2023
Thanks for the five-star review! We're stoked to hear that your delivery and goods were up to Carhartt standards. Here at Carhartt, we always strive to provide our customers with the best quality goods and service, so we really appreciate your feedback! Thanks again for taking the time to leave us your review. Regards, Carhartt Europe
Dec 20, 2023
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Item not with shipping company week after purchase

I made a purchase on 11 December and received comfurmation that order shipped the following day. On 18 December, Fastway website indicated there were no tracking events for my order. I emailed Carhartt to follow up. Received a response that they would. Today is 20 Dec, Fastway web still indicates no tracking event for my order and no further update from Carhartt received. Very poor, don't think I will ever buy from you again.
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Answer by carhartt.com/eu
Dec 20, 2023
We sincerely apologize for the inconvenience you've experienced with the delay and lack of tracking information for your order. We understand how frustrating this situation must be, and we appreciate your patience. It appears that there may be an issue with the shipping process, and we apologize for any inconvenience caused by Fastway. To resolve this matter promptly, we would like to initiate the reshipment process for your order. Kindly contact our customer support team at customercare@carhartt.com with your order details, and we will expedite the necessary steps to ensure your package reaches you as soon as possible. We understand that this experience has left you dissatisfied, and we want to assure you that we take this matter seriously. Your feedback is invaluable to us as it helps us identify areas for improvement in our services. We are committed to making this right and ensuring a more positive experience for you in the future. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Please don't hesitate to reach out to our customer support team, and we'll do everything we can to assist you. Regards, Carhartt Europe
Jan 29, 2024
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Great product / Poor delivery partner

While I have always appreciated the quality of Carhartt's products and have been a loyal customer for several years, the decision to collaborate with Fastway.ie reflects poorly on the company's commitment to customer satisfaction. I am awaiting delivery for an order placed on 19th January. Their delivery partner fastway offer no live support no phone number the only status available on their website is “ We are unable to deliver the parcel due a problem with the address details provided. Please contact your local depot for further information.”
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Answer by carhartt.com/eu
Jan 30, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with the delivery of your recent order placed on January 19th. We understand the importance of a seamless delivery process, and we regret that your experience with Fastway.ie did not meet your expectations. We share your concerns regarding the difficulties in reaching their customer support and the lack of real-time updates on your delivery status. Your feedback is crucial to us, and we want to assure you that we take it seriously. Our team is actively looking into alternatives and exploring possibilities to enhance our delivery services, ensuring a smoother and more reliable experience for our valued customers. We truly appreciate your loyalty to Carhartt over the years, and we want to assure you that your satisfaction remains our top priority. Please rest assured that we are working diligently to address these issues and provide a better overall experience in the future. Regards, Carhartt Europe