oemVWshopReviews:
393 reviews in the last 12 months2,020 total reviews
Excellent
Most relevant positive review
Jan 29, 2024
Verified review
Ordered an electronic control unit for the airbag system which could not be obtained from the Audi dealer.
OEMVWShop sourced this one. Took some time, but the part finally arrived and works as it should after being programmed by the Audi workshop. The car is now on the road again.
Very satisfied, but the communication could have been better when the delivery took some time.
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Most relevant negative review
Nov 2, 2023
Verified review
J'ai demandé la disponibilité pour commander et au final, un mois après la commande, on me rembourse sans explication. Un mois de perdu pour rien, ils feraient mieux de dire que ce n'est pas possible dès le début.
Au final, un site qui a l'air attractif, mais les trois quarts des articles voir plus sont commandés vers leurs fournisseurs et en cas de refus ou d'indisponibilité, tout tombe à l'eau. Ce n'est pas sérieux du tout.
Bref, allez en concession ou trouver des vrais professionnels, avec serte des prix plus élevés, mais des articles disponibles.
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Reviews for oemVWshop
Oct 6, 2024
Verified review
😥
Although I was able to order/pay for the part, the order was cancelled. Suddenly the part was no longer available.
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17 hours ago
Verified review
La plupart des commandes dépasse les 15 jrs et aussi vous répondez pas au emails c'est malheureux
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Oct 2, 2024
Verified review
Start working the way as "VW classic cars" shop works - immediately.
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10 days ago
Verified review
Nessuna risposta in merito all’ordine
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Oct 4, 2024
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Sep 18, 2024
Verified review
Colis non reçu !!
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Sep 16, 2024
Verified review
colis pas reçu
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Sep 30, 2024
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Aug 13, 2024
Verified review
not recommended
Unfortunately, items are offered that cannot be delivered.
Now after 2 months I was informed that the part is not available.
However, it is still offered on the website (Availability: handling time 6-10 days)
Communication is also poor; I only received the first answer to my inquiries after a month.
At least the repayment (Paypal) worked quickly.
Recommendation: if you buy then only with buyer protection (e.g. Paypal)
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Jul 24, 2024
Verified review
Offer articles which are not available
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Jul 6, 2024
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Jan 18, 2024
Verified review
My order #9910048666 was paid on 12/09/23 and more than a month has passed since that time and two weeks have passed since the “estimated dispatch date” but my order has not been sent and there is no clear answer from support when it will be sent.
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Nov 20, 2023
Verified review
After saying the part was available before I purchased, they couldn't get it after 6 weeks and blamed the "warehouse". Very possibly a fraud site, so avoid them.
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Answer by oemVWshop
Nov 21, 2023
Good day, The item is still available. As I have been informed via email, the spare part was late from our warehouse and will come next week. The order was cancelled, and the money was refunded as you asked. Thank you, and have a good day. BR CEO Thomas Smith
Apr 18, 2024
Verified review
I asked before i ordered the spare part. The customer service confirmed, that the part is on stock. Some hours after ordering the order has been cancelled.
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Answer by oemVWshop
Apr 22, 2024
Good day, thank you for your feedback
As my collegue tried to explanin via email, it is limited qt in warehouse and we are not able to get it at the moment. We have never confirmed stock of this spare part, but handling time for order 14-21 days + shipping.
After order was placed, we have got information from local warehouse about that handkling time for order is unknown, because of that we decided co cancel order and send full amount back to you, to avoid long waiting time..
We are sorry for this case, but hope full refund in case of problem like this is a good solution for you.
Have a good day. BR CEO Thomas Smith
Mar 18, 2024
Verified review
Three weeks after payment, it turned out that one of the spare parts was out of stock. This was the only large part that made shipping more expensive. However, this store refused to refund the difference in shipping costs. Petty crooks.
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Answer by oemVWshop
Apr 22, 2024
Good day
Thank you for your feedback.
We have offered and provided full refund of price you paid, since one of spare parts was not availanble. We are sorry but we are not able to ship any package to Canary Islands cheaper then 39 euro via courrier service
Thank you for understanding and have a good day
BR CEO Thomas Smith
Nov 14, 2023
Verified review
Délai annoncé de 10 jours pour avoir une caméra. malheureusement 1 mois plus tard la caméra n'est toujours pas là et impossible d'avoir un délai.
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Nov 20, 2023
Verified review
Didn't get the parcel yet so there's nothing to review. You should try to send email with feedback once after the delivery is completed :)
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Jun 12, 2024
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May 27, 2024
Verified review
Ordered and paid for part sent an invoice , told it wasn’t available,
Very dissapointing ………
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Answer by oemVWshop
Jun 17, 2024
Good day, yes spare part you have order is currently not available. We are sorry that. Because of that we sent full refund to your card.
Thank you for understanding BR CEO Thomas Smith
Apr 18, 2024
Verified review
Nem kaptam meg a csomagomat már több mint egy hónapja rendeltem.
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Answer by oemVWshop
Apr 22, 2024
Good day, thank you for your feedback. 2 of parts are currently not available.
We have refudned money via bank to you and shipped spare parts today.
You will receive tracking via email. We are sorry for this delay
Thank you for understanding and have a good day. BR CEO Thomas Smith