oemVWshopReviews:
394 reviews in the last 12 months2,022 total reviews
Excellent
Most relevant positive review
Jan 29, 2024
Verified review
Ordered an electronic control unit for the airbag system which could not be obtained from the Audi dealer.
OEMVWShop sourced this one. Took some time, but the part finally arrived and works as it should after being programmed by the Audi workshop. The car is now on the road again.
Very satisfied, but the communication could have been better when the delivery took some time.
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Most relevant negative review
Nov 2, 2023
Verified review
J'ai demandé la disponibilité pour commander et au final, un mois après la commande, on me rembourse sans explication. Un mois de perdu pour rien, ils feraient mieux de dire que ce n'est pas possible dès le début.
Au final, un site qui a l'air attractif, mais les trois quarts des articles voir plus sont commandés vers leurs fournisseurs et en cas de refus ou d'indisponibilité, tout tombe à l'eau. Ce n'est pas sérieux du tout.
Bref, allez en concession ou trouver des vrais professionnels, avec serte des prix plus élevés, mais des articles disponibles.
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Reviews for oemVWshop
Apr 4, 2024
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Apr 3, 2024
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Mar 11, 2024
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Mar 11, 2024
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Mar 3, 2024
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Feb 22, 2024
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Feb 6, 2024
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Jan 25, 2024
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Jan 18, 2024
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Jan 10, 2024
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Jan 5, 2024
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Dec 22, 2023
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Dec 14, 2023
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Dec 11, 2023
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Dec 3, 2023
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Nov 2, 2023
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Passez vous chemin, y'a rien... en stock!
J'ai demandé la disponibilité pour commander et au final, un mois après la commande, on me rembourse sans explication. Un mois de perdu pour rien, ils feraient mieux de dire que ce n'est pas possible dès le début.
Au final, un site qui a l'air attractif, mais les trois quarts des articles voir plus sont commandés vers leurs fournisseurs et en cas de refus ou d'indisponibilité, tout tombe à l'eau. Ce n'est pas sérieux du tout.
Bref, allez en concession ou trouver des vrais professionnels, avec serte des prix plus élevés, mais des articles disponibles.
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Jan 18, 2024
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My order #9910048666 was paid on 12/09/23 and more than a month has passed since that time and two weeks have passed since the “estimated dispatch date” but my order has not been sent and there is no clear answer from support when it will be sent.
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Nov 20, 2023
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After saying the part was available before I purchased, they couldn't get it after 6 weeks and blamed the "warehouse". Very possibly a fraud site, so avoid them.
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Answer by oemVWshop
Nov 21, 2023
Good day, The item is still available. As I have been informed via email, the spare part was late from our warehouse and will come next week. The order was cancelled, and the money was refunded as you asked. Thank you, and have a good day. BR CEO Thomas Smith
Apr 18, 2024
Verified review
I asked before i ordered the spare part. The customer service confirmed, that the part is on stock. Some hours after ordering the order has been cancelled.
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Answer by oemVWshop
Apr 22, 2024
Good day, thank you for your feedback
As my collegue tried to explanin via email, it is limited qt in warehouse and we are not able to get it at the moment. We have never confirmed stock of this spare part, but handling time for order 14-21 days + shipping.
After order was placed, we have got information from local warehouse about that handkling time for order is unknown, because of that we decided co cancel order and send full amount back to you, to avoid long waiting time..
We are sorry for this case, but hope full refund in case of problem like this is a good solution for you.
Have a good day. BR CEO Thomas Smith
Jan 9, 2024
Verified review
Good experience, but communication is to be improved
Communication is something to be improved. Sometimes the company replies within the same day, and sometimes they reply after multiple reminders after a week. This might be due to increased traffic of the holiday period (order placed in December). Otherwise experience was good, items were correct and arrived within a reasonable time plus they were packaged very well to avoid damage in shipping.
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