www.hubauer-shop.de/en/- Logo - reviews

www.hubauer-shop.de/en/
Reviews:

737 reviews in the last 12 months4,559 total reviews  

4.74
Excellent

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Includes Buyer Protection
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Most relevant positive review

Jun 27, 2024
 Verified review
Highly professional service with their web and email/phone and they'll ask always if you sended wrong part request which is not responding that right VIN. Fast service and delivery and they maybe the best prices in Europe for the BMW original parts. Always happy, five stars out of the five! I've been trusting them and every order (roughly 20+) have come on time. If not, I've been informed about delays, but delays ain't their reason, because original parts are coming warehouses some where behind original company. I Have trust and I'm still more than happy to order from their house. Could recommend this kinda of service to everyone!
JK

Most relevant negative review

Mar 18, 2024
 Verified review
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established. The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March appearing on their tracking system. While we are approaching the indicated delivery period of 7-10 business days, I do not know where my parcel is at this stage and trust that it will be delivered to my address in a day or two. Please streamline and simplify the process of purchasing parts for delivery to other countries outside Europe or we will be forced to make our purchases through different suppliers such as from the USA where delivery is direct from supplier. I have a number of parts I still require and would have preferred to purchase them from Hubauer if the process is simplified.
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Reviews for www.hubauer-shop.de/en/

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May 10, 2024
 Verified review
Ordered some parts, payment went trough. After 5 days or so they’ve returned my money without explanation. I’ve asked for explanation, never got it.
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Apr 29, 2024
 Verified review

Only interested into making money

Don't expect any advise They only sell parts I know what I buy but still I m conscious that not everyone does know what they need
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Answer by www.hubauer-shop.de/en/
Apr 30, 2024
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us continue to improve our customer service. We understand that not everyone knows what parts they need and we strive to provide friendly and knowledgeable staff who can help you find the perfect part for your needs. We thank you again for your review and look forward to helping you in the future.
Oct 5, 2023
 Verified review
Bad article description and bad customer support. I will never buy again on this shop and not recommend it to anyone.
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Answer by www.hubauer-shop.de/en/
Oct 6, 2023
Thank you for leaving your feedback. We greatly value our customer's opinions and are sorry to hear that your experience with the article description and customer support was not satisfactory. At Hubauer-Shop, we strive to provide the highest quality car parts and excellent customer service, as we understand these are important for our customers. We appreciate your honest feedback and will take it into consideration going forward. Your HUBAUER Shop Team
Oct 11, 2023
 Verified review
Not recommended for international business. Our company lost customers by doing business with Hubauer Germany.
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Oct 16, 2023
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Hi Da jeg ikke har modtaget mine varer efter 12 dage har jeg svært ved at give mere end 1 stjerne. Ulrik Vig
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Feb 28, 2024
 Verified review

Wrong product forwarded.

Please forward the product ordered and not a substitute if not agreed with customer.
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Sep 26, 2023
 Verified review
A lot of konfirmationmail, informationmail etc but delivery took a big while
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Answer by www.hubauer-shop.de/en/
Sep 26, 2023
Thank you for your review. We strive to provide the best experience for our customers. We apologize that delivery did not meet your expectations. We value all feedback and will use it to continually improve our processes. Thank you again for your review. Your HUBAUER Shop Team
Nov 9, 2023
 Verified review
Complicated to navigate in the webshop adding parts to the basket
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Dec 8, 2023
 Verified review
The order is still waiting to move for more than 8 days...
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Dec 1, 2023
 Verified review
Provide update on product when being shipped
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Answer by www.hubauer-shop.de/en/
Dec 1, 2023
We usually keep our customers informed for each step of their order. We ll get back to you as soon as possible as per our info already sent to you. Your HUBAUER Shop Team
Nov 28, 2023
 Verified review
Faster shipping and better pricing..
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Jan 26, 2024
 Verified review
Deliver what was ordered
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Mar 7, 2024
 Verified review
GLS was a day late
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Oct 25, 2023
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No comment
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Apr 15, 2024
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Dec 8, 2023
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Sep 25, 2023
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