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FixPart.fi/fi
Reviews:

2,473 reviews in the last 12 months5,214 total reviews  

4.26
Good
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Most relevant positive review

Jan 31, 2024
 Verified review
Your spare part offering is very large and it was easy to find the right part. Excellent! Your delivery system did not work. In fact you ordered the part from Germany to Finland and your supplier used DHL. Unfortunately you did not make sure that DHL and in Finland Posti have my email and phone info and that created a long delay in delivering as Posti could not reach me. I had to fix it in waiting on OmaPosti chat-line for a long time and give my information through that. All the emails from OmaPosti were sent to Fixpart info-email and no one was replying to those or forwarding those to me. Please fix this problem and you are even better and give an option to delivery the parts for a pick-up center (Noutopaikka) instead of home delivery. Working people cannot afford sitting home waiting for DHL-courier.

Most relevant negative review

Mar 20, 2024
 Verified review
In the option 'Delivery to another address' there is missing a very important info field, namely the telephone number of the receiver. It is critically important to have the receiver's tel. number included, because without this information the local courier doesn't have any means to contact the receiver, and the shipment would ultimately be returned to the sender/Fixpart. The local courier does not contact the buyer, whose tel. number is asked for in the order form. The return shipment almost happened to me, but I was able to give local courier (Post office in Finland) the receiver's tel. number. However, this required me to contact Post via a phone call.
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Reviews for FixPart.fi/fi

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Feb 29, 2024
 Verified review
You quaranteed that the battery will fit to my old laptop, but it did not. The battery you sent is about 5 cm longer than the original one. I should get my money back!
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May 22, 2024
 Verified review
Wrong part. Does not fit. What should I do? Return it to Samsung or to France? May I have the payment reimbursed? Samsung will send me the correct part without costs.
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Answer by FixPart.fi/fi
May 23, 2024
Good day, I am sorry to hear that you are not satisfied with the product. I see that you did not order the correct product. We have sent you return instructions which you can use to return the product. Bram, FixPart Customer Service
Jun 30, 2024
 Verified review
En saanut sitä osaa, jota tilasin tarkasti laitteen tyyppinumerolla. Kuvissa näkyi se oikea mikroaaltouunin pyörivä lasilautanen, jonka luulin saavani.
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Answer by FixPart.fi/fi
Jul 1, 2024
Hyvää päivää, olen pahoillani, ettet pidä tuotteesta. Olemme ottaneet sinuun yhteyttä nähdäksemme, mitä voimme tehdä puolestasi. Pahoittelumme epämukavuudesta. Michèle, FixPartin asiakaspalvelu
May 21, 2024
 Verified review
I have no understanding for an almost three months shipping time. There is almost no cooperation between your delivering agent and the finnish post.
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Answer by FixPart.fi/fi
May 22, 2024
Hello, I'm sorry to hear that you didn't receive your order on time. Unfortunately delivery has been slightly delayed, for which we apologise. If there is anything wrong with the product, please let us know. Bram, FixPart Customer Service
Dec 4, 2023
 Verified review
Huono kokemus. Yritätte hankaloittaa tuotteen pslauttamista. Ette ilmoita puhelinnumeroa ja palautuskoodia. Ilman niitä pakettia ei voi palauttaa.
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Answer by FixPart.fi/fi
Dec 6, 2023
Hyvää päivää, olen pahoillani siitä. Olemme ottaneet sinuun yhteyttä nähdaksemme, mitä voimme tehdä hyväksesi. Pahoittelut häiriöstä. Bram, FixPart asiakaspalvelu
Nov 11, 2023
 Verified review
Part never received. No information provided by FixPart but they took the money. Looks like this website is a scam.... Happy to be proved wrong.
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Answer by FixPart.fi/fi
Nov 13, 2023
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, FixPart customer service
Jun 22, 2024
 Verified review

Terrible experience

First Fixpart sends wrong part and then I have to pay sending it back. Return policy is really lousy. Difficult to return parts. Never again.
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Answer by FixPart.fi/fi
Jun 24, 2024
Good day, I am sorry to hear that you are not satisfied with the product. I see that you did not order the right product. We have sent you the return instructions that you can use to return the product. Bram, FixPart customer service
Nov 13, 2023
 Verified review
Palautetta on kyselty jo kahdesti, vaikka tilaamani tuote ei ole vielä edes saapunut. Toimitus kestää siis pahasti pidempään kuin luvattu..
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Jan 3, 2024
 Verified review
Liian lyhyt palautusaika!! (14 päivää) Osa jonka tilaisin, ei sopinut enkä ehtinyt rekisteröidä palautusta tuon 14 päivän aikana.
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May 1, 2024
 Verified review
I have waited for weeks and no shipment yet. I have tried to contact customer service, but I haven’t got any answer…..
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Answer by FixPart.fi/fi
May 2, 2024
Good day, I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
Dec 27, 2023
 Verified review
I havent got the order yet. They tryed to bring it to me when I was in work and I havent heard anythin after that.
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Answer by FixPart.fi/fi
Jan 2, 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
Dec 20, 2023
 Verified review
Homma toimi lähetyksen ja kuljetusketjun puolesta oikein hyvin. Lähetyksen seuranta oli myös helppoa. Hyvää joulua
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Answer by FixPart.fi/fi
Dec 22, 2023
Hyvää päivää, olen pahoillani, ettet saanut tilaustasi ajoissa. Näen, että viivästys johtui siitä, että tuote oli loppunut varastosta. Pahoittelemme sitä vilpittömästi. Näen, että tilauksesi on nyt toimitettu. Jos jotain on vielä vialla, ilmoittakaa meille. Bram, FixPartin asiakaspalvelu
Feb 20, 2024
 Verified review
Toimitus kesti kuukauden ja oli hankala sopia, kun toimitettiin kotiin pieni paketti (varaosa jääkaappiin).
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Answer by FixPart.fi/fi
Feb 20, 2024
Hyvää päivää, olen pahoillani, ettet saanut tilaustasi ajoissa. Näen, että viivästys johtui siitä, että tuote oli loppunut varastosta. Pahoittelemme sitä vilpittömästi. Näen, että tilauksesi on nyt toimitettu. Jos jotain on vielä vialla, ilmoittakaa meille. Bram, FixPartin asiakaspalvelu
Mar 19, 2024
 Verified review
No information when it was ready for pickup. You put some other email adress. How stupid can you be?
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Apr 5, 2024
 Verified review
Asiakaspalvelu huonoa. Yhteydenotto vaikeaa ja hidasta.
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Jan 26, 2024
 Verified review

Tuote ei ollut tilatun mukainen

Valitettavasti toimitettu tuote ei ollut tilauksen mukainen ja näin ollen se on palautettava
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Apr 15, 2024
 Verified review
Very disappointed. Have not received my package yet and no idea where it is at the moment.
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Answer by FixPart.fi/fi
Apr 17, 2024
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
Mar 16, 2024
 Verified review
I haven't received ordered parcel despite that according to follow up link it has arrived.
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Jan 10, 2024
 Verified review
Lähetystä ei ole vielä tullut????? Kysymyksessä DE Longh kahvinkeittimen kloori suodatin.
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Nov 12, 2023
 Verified review
The item hasn’t even arrived yet, so it’s a bit ridicolous to send this survey.
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