FixPart.fi/fi

Reviews:

The products I ordered were just right, so from that point of view this shop is reliable and ok. And the delivery was very quick. But, the products were finally unnecessary to us (we found our own spareparts), and we wanted to return the order. I asked for return and got the return address to the France. When I went to the post office here in Finland, it clarified to me, that the return was to be done at my own expence. And the return costs would be about the same amount than was the price of the spareparts. I tried to negotiate about the return costs with the shop, but with poor success. I am sure that I was negotiating with a robot, the answers were so clumsy. So I didn't return the spareparts. I think that this shop is very twisted, dishonest and misleading to the client. This shop advertises the client's easy right to return the order, but doesn't mention by a single word, that the only way to do the return is to do it by the client's own expence. If I had known that, I wouldn't have ordered at all. I can't recommend this shop. You can order, if you are 100% sure you are ordering just the right spareparts you won't need to return.

I accidentally ordered wrong product, and the terms of returning are unfair in my opinion, I shouldn´t have to pay for returning an item. You should also improve your returning system to more convenient. The info I got of how to do the returning was clearly written with google translate and was very hard to understand. I can´t understand why you did´nt send the returning address and stamps needed for that with the orginal order.

Really bad experiences. I ordered a fan to my loundry dryer. It didnt fit first time, I thought okey, I need to order the oem part and that will fit. Do it didnt (and it seemed a fake oem, no mention of Samsung in anyway) I checked my model number and parts we’re supposed to fit. I also needed to pay for sending wrong items back to them.

The product that I ordered has not arrived. They promised to send me a text message when I could fetch the product from a shop. The message hasn’t arrived. I have been waiting for ten days. I ordered the same product about four weeks ago. Then the package was deliered to my home in four days. Something is wrong. Could you explain why?

Sparepart did not resolve the issue with my machine and returning item was prohibited by company rules (customer pays and takes all the risks with zero quarantees). Delivery was not super fast but adequate. I recommend to seek other options.

Did not answer my questions and LG remote control was in broken package and scratched.

I paid more of faster deliver 1-3 days, it arrived after 5 business days