bike-discount.de/en- Logo - reviews

bike-discount.de/en
Reviews:

16,540 reviews in the last 12 months59,456 total reviews  

4.81
Excellent

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Most relevant positive review

Oct 29, 2023
 Verified review
I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Oct 1, 2024
 Verified review
I struggle to rate Bike discount service / tools. I have ordered a tool for my bike but the parcel arrived empty with a hole to the box on the bottom. now I do believe that Bike discount sent the tool but i can´t rate it. Both myself and Bike Discount have filed a dispute to post.at and DHL; I have not heard back yet and its been 3weeks from today (1st Oct 2024).
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Answer by bike-discount.de/en
Oct 1, 2024
Dear Customer,Thank you for your feedback.I have reviewed your request. Unfortunately, something did go wrong here, for which we apologise. We will contact you again to ensure that you receive the correct solution.We thank you for your understanding.
10 days ago
 Verified review
Bike discount che vende in tutto il mondo dovrebbe comunicare con i clienti nella lingua di provenienza del cliente non solo i n inglese. Un'altra cosa se il corriere sbaglia contattare il cliente e chiedere come poter risolvere ( io non ho ricevuto il pacco e il corriere ha dichiarato che io non ho voluto il prodotto)
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. We apologise for the inconvenience. I have checked your case and cannot find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you.
Sep 20, 2024
 Verified review
I ordered a bike costing €3500.- was delivered with play on the headtube. Also, none of the bolts were lubricated. And the saddle was mounted without anti seize paste. Big mistake, if you ask me... Other than that, great bike, great price and send within 2 weeks...
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Answer by bike-discount.de/en
Sep 20, 2024
Dear customer,Thank you for your feedback.I have reviewed your case.We apologise for the inconvenience.Is there anything we can do for you?Please feel free to contact us by email or using our contact form.Thank you for your interest.
7 days ago
 Verified review
I bought bike computer Garmin Edge 1050. The price at checkout was higher than in the offer. Sent message to support but nobody even reacted. I bought with higher price but that was not fair at all. Apart from this all perfect. Fast shipment, no problems.
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Answer by bike-discount.de/en
7 days ago
Dear customer,Thank you for your feedback.The prices of the items are taxed at the destination country, as required by law. So the prices adjust. Actually, the prices should already adjust if you have selected the correct delivery country. Ideally, you should log in to your customer account before shopping. Sometimes it also helps to refresh the browser. In any case, the prices displayed during checkout are correct. I hope I could help you.
8 days ago
 Verified review
MTB is Ok. De gebruiksaanwijzigingen zijn slecht. Je krijgt een losse doos met onderdelen bij en zoek het maar uit! Op de foto van de fiets is een display op het stuur te zien maar deze zit er niet bij. Goed opletten wat je koopt dus.
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Answer by bike-discount.de/en
8 days ago
Beste klant, bedankt voor uw feedback. Helaas kunnen we geen communicatie van u vinden in ons systeem. Als u een probleem heeft met uw bestelde artikelen, neem dan contact met ons op via ons contactformulier. Bedankt voor uw begrip.
8 days ago
 Verified review
Мне не ответили на письмо по поводу возврата товара, И я так поняла возврат из Эстонии будет стоить очень дорого мне, поэтому больше не хочется рисковать и заказывать на этом сайте.
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Answer by bike-discount.de/en
7 days ago
Dear customer, thank you for your feedback. We apologise for the inconvenience. I have checked your case and cannot find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you.
9 days ago
 Verified review
Slow and bad information after the sales. Wrong information from support (W'll fix it in a couple of days). Website states 7-10 days, I'am still waiting afther 3 weeks...
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Answer by bike-discount.de/en
9 days ago
Dear customer,Unfortunately, due to a significant increase in sales, bottlenecks have occurred in our logistics. As a result, the delivery time for individual customer orders has increased slightly in some cases. We apologise and apologise for the inconvenience caused.
Sep 25, 2024
 Verified review
Să fie trecută adresa destinatarului COMPLET, la fel numărul de telefon de contact destinatar pe coletul pe care-l predați DHL
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Answer by bike-discount.de/en
Sep 30, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. We thank you for your understanding.
Sep 19, 2024
 Verified review

careful

the pricing was not transparent, the pictures on the website were misleading. Items delivered quickly and well packed
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Answer by bike-discount.de/en
Sep 19, 2024
Dear customer,Thank you for your rating and feedback.The prices of the items are taxed at the destination country, as required by law. So the prices adjust themselves. Actually, the prices should already adjust themselves if you have selected the correct delivery country. Ideally, you should log in to your customer account before shopping. Sometimes it also helps to refresh the browser. In any case, the prices displayed at checkout are correct.
Sep 24, 2024
 Verified review

Prices are good, returning is bad

Prices are good, but returning system is poor for some countries (returning with local post is quite expensive).
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Answer by bike-discount.de/en
Sep 26, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Sep 20, 2024
 Verified review
You have to pay for the return delivery of the product if wrongly bought. First time with a web shop. Not good.
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Answer by bike-discount.de/en
Sep 20, 2024
Dear customer,Thank you for your feedback. Due to the significant price differences in the various EU countries, we cannot treat every country the same when it comes to return shipping costs. We transparently inform you about the assumption of return shipping costs in several places in our webshop. In the event of justified complaints, we will of course cover the full shipping costs, regardless of the country. We apologise for any inconvenience!
Sep 24, 2024
 Verified review

Customer support ...

Lack of communication from the seller. Helpdesk does not help, answers questions inaccurately or not at all.
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Answer by bike-discount.de/en
Sep 30, 2024
Dear customer, Thank you for your feedback. We apologise for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you for your understanding.
Oct 4, 2024
 Verified review

Higher prices for other countries!

Higher prices for other countries. 14,99 eur for shipping is too much
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Answer by bike-discount.de/en
13 days ago
Dear customer, thank you for your feedback. We apologise for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
3 days ago
 Verified review
If you order a lot of stuff, should be the shippment free of charge
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your feedback. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you very much.
18 hours ago
 Verified review
Poor choice of delivery partner.
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Answer by bike-discount.de/en
15 hours ago
Dear customer, thank you for your feedback. We apologise for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. We thank you for your understanding.
2 days ago
 Verified review
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
3 days ago
 Verified review
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
10 days ago
 Verified review
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Answer by bike-discount.de/en
9 days ago
Dear customer, Thank you for your feedback. We apologise for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you for your understanding.
Sep 21, 2024
 Verified review
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Answer by bike-discount.de/en
Sep 26, 2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
Sep 20, 2024
 Verified review
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Answer by bike-discount.de/en
Sep 27, 2024
Dear customer, thank you for your feedback. We packed your order within one day and also handed it over to our logistics partner. Due to an address error, the shipment could not be delivered and was returned to us. The amount has already been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.