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Reviews:

Thank you for your order and your feedback. We are sorry for the inconvenience caused and we apologize for this. I will pass on your feedback internally for review. We appreciate your understanding.

Dear customer, thank you for your order and your review. We are sorry for the inconvenience caused. We can assure you that we do not manipulate orders. Please contact us so that we can help you further. Please note that VAT must be calculated according to the country of delivery. In order for our system to be able to do this, you must enter your country of delivery correctly on the website before checkout. Thank you for your understanding

Thank you for your order and your review. We are sorry that we were apparently unable to fully satisfy you. Would you like to give us more details about which item you missed? Of course, you can return items from Italy under the right of withdrawal. You will find our return conditions transparently displayed in our store before you make your purchase. Thank you for your understanding.

Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologise for the delay. Is there anything we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your interest.

Thank you for your order and your feedback. You will certainly receive your bike soon. Please note that a different delivery time applies to bikes. Your bike will be carefully checked in a final inspection and prepared for dispatch, In the meantime, we are always available to answer your questions. We appreciate your patience and understanding.

Thank you for your order and your feedback. You will certainly receive your bike soon. Please note that a different delivery time applies to bikes. Your bike will be carefully checked in a final inspection and prepared for dispatch, In the meantime, we are always available to answer your questions. We appreciate your patience and understanding.

Thank you for your order and your review. We are sorry that our logistics partner apparently had a delay in the delivery time of your order and we apologize for this. Thank you for your patience and understanding.

Thank you for your order and feedback. We are sorry that you seem to have experienced difficulties. I have checked your review and have seen that we have refunded you for the item that was delivered in error and that you did not need to return it. We sincerely apologise for the error that occurred, and thank you for your understanding.

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.

Dear customer, thank you very much for your review and order! We are very sorry that we could not satisfy you completely. Would you like to let us know how we can help you? You can always contact us using our contact form.

Dear customer, thank you for your order and for your feedback. Do you need any further help? We are always happy to assist you.

Thank you for your order and your review, we are sorry that you are apparently not completely satisfied. Of course we respect your warranty rights. However, we do indeed check whether an item has a defect that is covered by the warranty. This procedure corresponds to the applicable legal situation and is also a sustainable approach. If there is a defect that is covered by the warranty, you will of course receive a refund. We kindly ask for your understanding.

Thank you for your order and your review. We are very sorry that our logistics partner has apparently caused some inconvenience with the delivery. We have indeed been informed by DHL that the logistics partner has experienced problems with the routing code of the shipment. Please contact us again so that we can offer you a solution straight away. Thank you for your understanding and patience.

Dear customer, Thank you very much for your order and for your review. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding for our procedure.

Thank you for your order and your review, we are sorry for the delay in processing. I could see that the return transport of the goods took a little time. Please note that the shipments are delivered to us in a so-called "simplified company delivery" to the DHL depot. It usually takes a few days before they are delivered to our premises and can be processed. Your request will certainly be resolved shortly. In the meantime, you can reach us at any time. Thank you for your understanding and patience.

Thank you for your order and your review. We are very sorry for the inconvenience caused during shipping. Our customer service will contact you again and offer you a solution. Thank you for your patience and understanding.

Thank you for your order and your review. We are very sorry that there were apparently inconveniences with the delivery by our logistics partner. I hope we have now been able to resolve your issue appropriately. Please contact us via our contact form if you still need help. Thank you for your understanding and patience.

Thank you for your order and your review. We are sorry for any inconvenience. I have checked your details. Unfortunately, there seems to have been a problem with the routing code of the shipment, which is why it was misdirected. Our customer service will contact you to offer you a refund or a new shipment. Our customer service team will contact you to offer you a refund or a new shipment. Thank you very much for your patience and understanding.

Thank you for your order and your review. We are sorry that the delivery took a little longer. I have checked your details: We processed your order immediately and handed it over to our logistics partner within 24 hours. The logistics partner took a little longer than expected for transportation to your distant country of delivery - we apologize. Thank you for your patience.

Dear customer, thank you for your order and for your feedback. We hope you enjoy the items you ordered. If there is anything else we can do for you, please feel free to contact us at any time.