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bike-discount.de/en
Reviews:

16,646 reviews in the last 12 months60,052 total reviews  

4.81
Excellent

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Most relevant positive review

Jan 18, 2024
 Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.
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Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Apr 11, 2024
 Verified review
Merchant not able to ship the goods after payment
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Answer by bike-discount.de/en
Apr 11, 2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Nov 6, 2023
 Verified review
Long delivery time without explanation or contact
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and your review. You placed the order for the specified reference on a Saturday, and the shipment was delivered abroad on Tuesday. There was a weekend in between when neither we nor our logistics partner were working. We are sorry that we were unable to meet your expectations. From our point of view, we were quick. We kindly ask for your understanding and hope you enjoy the products you ordered.
EK
Eamon K.
Dublin
Feb 19, 2024
 Verified review
Nose piece missing from Oakley EVZero Sunglasses
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Answer by bike-discount.de/en
Feb 19, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We apologize for the inconvenience. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
May 16, 2024
 Verified review
- too long delivery - poorly tuned derailleur
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Answer by bike-discount.de/en
May 17, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 23, 2024
 Verified review
20 days delivery for a in stock item.
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Answer by bike-discount.de/en
May 25, 2024
Dear customer, thank you for your feedback. Due to the current high volume of orders in our store, the processing and delivery of your bike will take a little longer. All bikes ordered must be fully assembled, checked and packed by our mechanics before they are shipped to our customers to ensure a high standard of quality on delivery. This time-consuming and labor-intensive quality standard must be maintained by us to ensure that our bicycles are delivered to our customers in perfect condition. We ask for your understanding.
May 8, 2024
 Verified review

Jouni

there is no free return from Finland
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Answer by bike-discount.de/en
May 10, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
May 21, 2024
 Verified review

Poor service DPD

Order two weeks ago. Still waiting.
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Answer by bike-discount.de/en
May 22, 2024
Dear customer, Thank you for your order and your review. We are really sorry for the delay in shipping. I have just checked your details and could see that the shipment has received a new scan today. Of course, you are welcome to contact us via contact form, we will be happy to help you at any time.
Apr 30, 2024
 Verified review
Unclear about long delivery time
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your review. I have checked your details: the order was sent to you a few days after you placed it. There was a weekend between the order and the delivery, otherwise the shipment would have been delivered to you even faster. We hope you enjoy the items you ordered and are always happy to help with any queries you may have.
Feb 12, 2024
 Verified review
More than 2 weeks waiting
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jun 4, 2024
 Verified review
Long reply time
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Answer by bike-discount.de/en
Jun 4, 2024
Dear customer, thank you for your order and your review. We are sorry that you have not yet received a suitable response. Apparently your request was misdirected internally - we deeply want to apologise. I have forwarded your request to the appropriate department and asked them to resolve your inquiry. Thank you for your patience and understanding.
Jun 24, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 24, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 12, 2024
 Verified review
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Answer by bike-discount.de/en
Jun 14, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 29, 2024
 Verified review
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Answer by bike-discount.de/en
May 29, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
May 27, 2024
 Verified review
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Answer by bike-discount.de/en
May 28, 2024
Dear customer, thank you very much for your review and order! We are very sorry that we could not satisfy you completely. Would you like to let us know how we can help you? You can always contact us using our contact form.
May 13, 2024
 Verified review
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Answer by bike-discount.de/en
May 14, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 9, 2024
 Verified review
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Answer by bike-discount.de/en
May 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 30, 2024
 Verified review
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your review. Is there anything else we can do for you? You can reach us at any time via our contact form, we are always happy to help.
Apr 19, 2024
 Verified review
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Answer by bike-discount.de/en
Apr 19, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 14, 2024
 Verified review
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Answer by bike-discount.de/en
Apr 15, 2024
Dear customer, in our webshop we inform you transparently in several places about the assumption of the return costs, we ask for your understanding!
Apr 8, 2024
 Verified review
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Answer by bike-discount.de/en
Apr 9, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.