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Most relevant positive review
Jan 18, 2024
Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
Description of the product was not correct. And even after mailing twice they keep insisting it was correct (a hooked rim wheel, but it really was hookless).
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Answer by bike-discount.de/en
Apr 9, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We naturally regret that you were not satisfied with a product and therefore had to make a complaint. Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 5, 2023
Verified review
Modul de ambalare neadecvat, și timpul de expediere prea mare, fir de transport cu care colaborează execrabila coletul a ajuns foarte deteriorat, rupt.
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Answer by bike-discount.de/en
Dec 6, 2023
Dear customer, we are deeply sorry for the difficulties you have apparently experienced. Unfortunately, we cannot find any contact from you in our system regarding this matter. Is there anything else we can do to help you? Please contact us via our contact form.
Apr 27, 2024
Verified review
Wheelset with damage
Ordered a wheelset which was delivered with damage. Contacted support and still no good compensation has been received after more than two weeks.
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Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Apr 15, 2024
Verified review
Ordered two bikes three weeks ago. I’m not getting info about delivery nor answers on mail. Tried to call them today, 17:20. None answered.
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Answer by bike-discount.de/en
Apr 16, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Jan 3, 2024
Verified review
You sent me the completly wrong fork, custoner support is slow and i have not heard anything since i returned the fork before christmas.
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Answer by bike-discount.de/en
Jan 3, 2024
Dear customer, thank you for your order and your review. We are of course very sorry that you have experienced any inconvenience. Of course, we will help you, our customer service is already in contact with you. However, please note that the item must first be delivered to us before we can make an exchange. As you live in a different country, this may take a few days. There is also a slight delay with our logistics partner due to the public holidays. As soon as we have received the item, we will send you the replacement item immediately. Thank you for your patience and understanding.
Mar 25, 2024
Verified review
Been waiting 21 days since payment for order with all items in stock, maybe compliant with your terms, but way too long delivery time.
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Answer by bike-discount.de/en
Mar 25, 2024
Dear customer,
Thank you for your order and for your review. We are very sorry that there have been delays. I have checked your details in our system and have seen that both parcels are already on their way and have already arrived in your country of delivery. They should therefore be delivered shortly. I hope you enjoy the items you have ordered. Thank you for your understanding and your patience.
Jan 2, 2024
Verified review
I would like you to communicate with customers, and not pretend that you are not interested in them after you have received the money.
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We apologize for the inconvenience caused. I have checked your details: We may have overlooked your request- for this we would like to apologize profusely! Of course, it is very important to us to be there for our customers at all times. We will contact you now. Please let us know if we can help you any further. Thank you for your understanding.
Nov 6, 2023
Verified review
I have to pay for returns
I have to pay for returning shoes that do not fit, because they don't fit the measurements that are described on the website.
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Answer by bike-discount.de/en
Nov 8, 2023
Dear Customer,
thank you for placing your order with us.
We are delighted that you are benefiting from our low prices. In order to continue to offer you the best prices possible, we are unfortunately unable to offer free returns for all countries. However, we regularly review our options and are committed to offering our customers fair and conditions. You can always check our returns policy for your country of delivery on our website before making a purchase.
Choosing the right size for clothes and shoes depends on a number of factors. On our website we always give the official manufacturer's specifications. Thank you for your understanding.
Mar 19, 2024
Verified review
Delay in shipping when items were showing in stock. No accurate delivery date available. Cancelled order with no issues thou.
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Answer by bike-discount.de/en
Mar 20, 2024
Dear customer, thank you for your feedback. Unfortunately, there were bottlenecks with the transport companies. This has slightly increased the delivery time in some cases. We apologize for any inconvenience this may have caused.
Feb 23, 2024
Verified review
21 days to deliver with fed ex postage cost 15 euros. What’s the point to be charged if it’s going to take 21 day to deliver
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Answer by bike-discount.de/en
Feb 23, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Nov 29, 2023
Verified review
Slow reaction and shipping time. Not communicative to work out the issues or provide information on shipping.
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your order and your comment. We regret that we were unable to fully satisfy you. I have checked your details. Our logistics partner took a little longer than expected to deliver, we are sorry about that. According to the shipment tracking, the parcel has now been delivered.
I could see that our customer service has answered your questions. Did you possibly have a problem with the mail reception? Of course, you can always contact us if you have any further questions.
We hope you enjoy the items you have ordered.
The delivery took more than a week.
The reason is Finnish Posti..
And the front light does not work
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and your review. I have checked your details: We are sorry that the delivery of your order took one day longer than we stated in the delivery time. Please contact us about the faulty item. We will of course help you further. We appreciate your patience and understanding.
Apr 9, 2024
Verified review
Send the package by DHL not by subcontractors! I got it after three weeks!
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Answer by bike-discount.de/en
Apr 10, 2024
Dear customer, thank you very much for your review. We packed your order within one day and handed it over to our logistics partner. It has already been delivered to you. We are sorry that you were not satisfied. Unfortunately, we cannot find any contact from your side in our system. Is there anything else we can do to help you? Please feel free to contact us using our contact form.
Apr 27, 2024
Verified review
I have still not received my order which was dispatched on 4th April.
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Jan 22, 2024
Verified review
I ordered brake sram code rsc and was measing a part of brakes.
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Answer by bike-discount.de/en
Jan 22, 2024
Dear customer, thank you for your order and your review. We are sorry that we could not fully satisfy you. Unfortunately, I cannot fully understand the meaning of your feedback and cannot find any suitable communication with you in our system. Is there anything we can do to help you?In this case, please contact us again. We will be happy to help you at any time.
Jan 13, 2024
Verified review
I toke 2,5 weeks to deliver a bike. Mention that before the order
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Answer by bike-discount.de/en
Jan 15, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales and the holidays. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Nov 24, 2023
Verified review
Посылка пришла не полностью. 2 части из 19 не были доставлены
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Answer by bike-discount.de/en
Nov 24, 2023
Dear customer, thank you for your order and your review. We are sorry that there appears to have been some inconvenience. Unfortunately, I cannot find any communication from you on the matter using the contact details stored in the system. Please feel free to contact us directly, we would be very happy to help you. Thank you for your understanding.
Apr 16, 2024
Verified review
Delivery is expensive.. I am waiting so long to get package
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Answer by bike-discount.de/en
Apr 17, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 7, 2024
Verified review
Beware Import charges
Ended up having to pay an extra £50+ for import charges
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Answer by bike-discount.de/en
Mar 8, 2024
Dear customer, thank you for your feedback. Our prices are taxed in the country of destination, as required by law. Our customer is responsible for any import duties in the respective country. We thank you for your understanding.
Feb 15, 2024
Verified review
Waited more than 3 weeks on my order that they forgot…
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.