bike-discount.de/enReviews:
16,646 reviews in the last 12 months60,052 total reviews
Excellent
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Most relevant positive review
Jan 18, 2024
Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Jul 26, 2024
Verified review
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Answer by bike-discount.de/en
Jul 29, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Jul 22, 2024
Verified review
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Answer by bike-discount.de/en
Jul 22, 2024
Dear customer, thank you for your order and for your feedback.
Is there anything else we can do to help you?
Please feel free to contact us at any time using our contact form.
Jul 14, 2024
Verified review
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Answer by bike-discount.de/en
Jul 15, 2024
Dear customer, thank you for your order and for your feedback.
If there is anything else we can do for you, please feel free to contact us at any time using our contact form.
Jul 7, 2024
Verified review
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Answer by bike-discount.de/en
Jul 8, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Mar 15, 2024
Verified review
Risky multi-purchases
This is not my first order with this shop.
In order to lower overall shipping cost I decided to buy few items in one parcel. One of the items that arrived was wrongly labelled by BikeDiscount (other size than I have ordered).
I have instantly written to the shop and asked they send me the correct item I have ordered.
The support response time was very reasonable.
I have been given a label to send the wrong item back, but instead sending me the initially ordered (correct) item, BikeDiscount went more comfortable route for them - they have just refunded me the cost of the returned item and closed the case.
In the end I had to order it somewhere else and pay the shipping cost twice. I think they could have resolved the issue they have caused better than this - especially when a customer requested that and the whole issue wasn't my fault. Be aware of this when placing a multi purchase with this shop.
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Answer by bike-discount.de/en
Mar 15, 2024
Dear customer, thank you for your feedback. I have checked your request. We really made a mistake, for which we apologize. We had sent you a return label. Your return shipment has already arrived and has been booked. We apologize for any inconvenience.
Dec 20, 2023
Verified review
Poor bike assembly
Bike shipping was fast and it was well protected.
However, bike assembly qualty was unacceptable:
- steerer tube was too long - top cap rested on the steerer itself instead of stem/spacer which made headset bearing adjustment impossible
- bottom bracket was not fully pressed into the frame - one of the cups was skewed which resulted in high crankset drag
- cables are way too long
- gears were not properly adjusted
- inner tubes were twisted inside tires...
This was definitely not ride-ready bike and the loose headset was just dangerous. Bike required some significant effort to fix all the issues.
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Answer by bike-discount.de/en
Dec 21, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
DS
Defauw S.
Aarschot
Nov 5, 2023
Verified review
I ordered a product (a frame), but it was dented at the headset so completely useless and had serious problems with the paint. I returned it and received a new one without any excuses or whatsoever. In the mean while the sales price of that frame dropped between ordering and returning (1 week). And even when gently asking it was very clear (read: unfriendly) that there was no discussion possible. Very sad (and shameful) for a company claiming to offer the lowest price.
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and feedback. We are really sorry that you seem to have received a faulty delivery. We work very carefully, but even we are not perfect. I have checked your details: we have of course apologised to you, reclaimed the incorrectly delivered item at our expense and re-delivered the item to you free of charge. Thank you very much for your patience and understanding.
May 26, 2024
Verified review
Ordered a pair of dt swiss wheels. Received 4 days after normal shipping length. The package was damaged and the wheels hubs caps were damaged. They proposed me to send back the wheels by myself or give me a 15€ voucher to compensate. Did not want to faf any more with this website and fixed the wheels by myself for 30€. In the end I payed almost the same price as in other closer online shops. Will not order again.
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Answer by bike-discount.de/en
May 28, 2024
Dear customer, thank you for your order and your review. We are sorry for the inconvenience caused. I have checked your details and am amazed. We have offered you the choice of keeping the item or returning it to us for a refund. Initially you chose to have the front wheel replaced, we informed you that this was easily possible and explained how to obtain return documentation and a label. You then decided that you would like to keep the item after all and have the end cap replaced locally. We offered you a voucher. Unfortunately, we have not heard back from you since then. Please get back to us with an answer so that we can help you conclusively, thank you.
Jan 4, 2024
Verified review
The wheels I received were damaged during transportation. I first noticed the damaged front wheel, but instead of accepting a claim I was offered a spare part and a minor compensation.
When checking the front wheel it was damaged too. But since I was already tired and kind of upset from the first chat, I didn’t contact them again.
Not satisfied and I will think twice before I order from Bikediscount again.
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Answer by bike-discount.de/en
Jan 8, 2024
We are sorry that your consignment was slightly damaged in transit. I have reviewed your case and note that our customer service has provided you with both a replacement part and a voucher for your inconvenience.
UA
ulrikke a.
Dänemark
Mar 28, 2024
Verified review
The amount was deducted three weeks before shipping. And customer service doesn’t respond to eMails. Tracking link doesn’t work either. Hope the Bike will arrive eventually.
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review. Please note: in our store you will find the delivery time displayed next to the item. When we debit the amount, we will already prepare your item for you personally. I have checked your details, the order is still within the delivery time specified by us. The shipment is already on its way to you and should therefore be delivered to you soon. We hope you enjoy your new bike.
Jun 5, 2024
Verified review
OK until you have a problem with your order - service non existent
Good points were price and delivery. But an item was missing from my order - a quick release from a wheelset. I raised two requests for help on the website which have been totally ignored. I also called and spoke to customer service and although they were helpful on the phone no action resulted from their fine words.
So if you buy from them just hope that nothing goes wrong.
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We have arranged for a new delivery of the missing item by letter post. Thank you for your understanding.
Apr 27, 2024
Verified review
Schönes Bike aber…
Hab mir seit langer Zeit mal wieder ein Fahrrad zugelegt.
Lieferzeit ca. 3 Wochen wie angegeben.
Verpackung/Lieferung super.
Leider habe ich mega Probleme mit der Schaltung diese springt und hakt, grade bergauf habe ich schon echt geflucht, wenn die Pedale auf einmal nen sprung machen.
Hätte erwartet das ich an einen neuen Fahrrad erstmal nicht Hand anlegen muss.
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Answer by bike-discount.de/en
Apr 29, 2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
Nov 11, 2023
Verified review
complicated delivery
problem with transport. it was not delivered to DHL as stated, but it was sold to Czech Post. Czech Post is the worst delivery company. The price of transport was too high for the quality of this service. please do not entrust all parcels to the Czech post office! deliver by courier to the client like other German e-shops.
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Answer by bike-discount.de/en
Nov 13, 2023
Thank you for your order and your review.
We are sorry that you have apparently experienced some inconvenience. Please note: When shipping with "DHL Paket", DHL hands over the shipment to the national carrier at the border.
We are working on offering transport with "DHL Express" in the future. However, this is a different shipping method. With this shipping method, the parcel is transported to the customer by "DHL Express". This is not the case with "DHL Paket", as described above.
Is there anything else we can do for you?
You are welcome to contact us at any time.
Thank you for your understanding.
MR
Martin R.
Sofia
Jun 10, 2024
Verified review
II ordered MTB jersey that was described in their site as with integrated elbow protection pads. This was the reason I bought this jersey and as it arrived, there were no such pads in this model. Faulty description in their site that led to an unwanted purchase from my side.
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Answer by bike-discount.de/en
Jun 11, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. The goods have now been delivered. Is there anything else we can do for you? Please contact us by e-mail or via our contact form. Thank you for your understanding.
Mar 27, 2024
Verified review
I bought bicycle on bike discount website but I am not happy at all with customer service after, I had problem and answer was that not under warranty, best regards, no other solution offered, no help, i made a lot of orders on bike discount but I will not anymore.
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Answer by bike-discount.de/en
Mar 28, 2024
Dear customer, thank you for your order and your review, we are sorry for the apparent inconvenience.
I have checked your details: unfortunately, damage caused by an external impact (accident, physical force) is not covered by the warranty. Our customer service is already in contact with you to suggest a solution to your problem. We are sure that your bike will soon be ready for riding again.
May 12, 2024
Verified review
Great offering but not free returns
I've been very satisfied with the shop earlier. I've bought over 1000 euros worth of items from them. But, now I discovered that they don't provide free returns. Customer needs to pay for shipping both ways which is unfair.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Feb 25, 2024
Verified review
12 days for order to arrive (despite 4-6 days advertised timing on items purchased to Greece).
5 days to answer my query as to why order taking so long.
Sigma light set is missing a part - no handlebar mount.
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Answer by bike-discount.de/en
Feb 26, 2024
Dear customer, thank you very much for your feedback. Unfortunately, the parcel took longer to reach you for some inexplicable reason, for which we apologize. Is there anything else we can do for you? Please contact us by e-mail or via our contact form. Thank you very much.
May 11, 2024
Verified review
I received a bike winter tyre with a metal stud missing. They won't send me a stud with installation tool. Only option is to send the tyre back and order a new one and pay for another delivery costs 15€.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 4, 2024
Verified review
Emails ignored.
I sent two emails to the company one direct and one via paypal both ignored. Customer service is very poor. Produce pricing is good but at the expense of customer satisfaction?
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Answer by bike-discount.de/en
Apr 4, 2024
Estimado cliente, gracias por su pedido y su comentario. Lamentamos que obviamente haya habido algún inconveniente. Estamos encantados de disculparnos si algo va mal con nosotros - tampoco somos perfectos. En este caso, sin embargo, no puedo reconocer ningún error por nuestra parte. He comprobado sus datos: le rogamos su comprensión, usted mismo ha olvidado introducir el número de teléfono de su dirección de entrega, que según su declaración es obviamente relevante para la entrega. Tramitamos los pedidos de nuestros clientes muy rápidamente, por lo que no podemos modificar los pedidos a posteriori. Lo indicamos en nuestra página web y en la confirmación del pedido. Hemos respondido a sus correos electrónicos y también le hemos indicado dónde puede recoger el paquete que se le entregó en una paquetería. Usted ya lo ha recogido allí. Lamentablemente, no podemos reconocer que no hayamos actuado correctamente en este caso.
Feb 9, 2024
Verified review
Low quality delivery, our parcel was ripped and wet in and out side as well as very long delivery.
The information about the items on the web page is not full.
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Answer by bike-discount.de/en
Feb 9, 2024
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find a request from your side in our system. Can we help you? Please feel free to contact us via our contact form.