bike-discount.de/enReviews:
16,646 reviews in the last 12 months60,052 total reviews
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Most relevant positive review
Jan 18, 2024
Verified review
My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Aug 18, 2024
Verified review
When you send stuff to the Czech Republic, it means within EU, why you require customs processing?
It's completely unnecessary and it slows down a delivery time.
I ordered several orders and once it goes directly without custom and twice trough customs. When I asked customs officers, why it goes to customs processing, they said that because you guys Bikediscount required it. Why?
Within EU it's nor needed. You should make an order on your distribution dept. guys....
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you for your order and your feedback. We are sorry for the inconvenience caused and we apologize for this. I will pass on your feedback internally for review. We appreciate your understanding.
Aug 12, 2024
Verified review
The administrators of bike-discount.de manipulate with tax rates.
Good selection of products. But in the last two orders I encountered price fraud. During the checkout process, the prices for all products increased after adding to the basket. The administrators of bike-discount.de manipulate with tax rates. This was very disappointing..
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Answer by bike-discount.de/en
Aug 12, 2024
Dear customer, thank you for your order and your review. We are sorry for the inconvenience caused.
We can assure you that we do not manipulate orders. Please contact us so that we can help you further. Please note that VAT must be calculated according to the country of delivery. In order for our system to be able to do this, you must enter your country of delivery correctly on the website before checkout.
Thank you for your understanding
Aug 7, 2024
Verified review
We ordered a bike helmet, but it arrived broken. We’ve been waiting now two weeks for a resolution to the problem. Still not solved.
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Answer by bike-discount.de/en
Aug 8, 2024
Thank you for your order and your review, we are sorry for the delay in processing. I could see that the return transport of the goods took a little time. Please note that the shipments are delivered to us in a so-called "simplified company delivery" to the DHL depot. It usually takes a few days before they are delivered to our premises and can be processed. Your request will certainly be resolved shortly. In the meantime, you can reach us at any time. Thank you for your understanding and patience.
Aug 13, 2024
Verified review
Sizing information and suggestions on products very wrong.
No return policy for for Italy and other counties.
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Answer by bike-discount.de/en
Aug 14, 2024
Thank you for your order and your review. We are sorry that we were apparently unable to fully satisfy you. Would you like to give us more details about which item you missed? Of course, you can return items from Italy under the right of withdrawal. You will find our return conditions transparently displayed in our store before you make your purchase. Thank you for your understanding.
Aug 15, 2024
Verified review
The shop Bike Discount was OK but the delivery service by DHL was awful!!!!
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Answer by bike-discount.de/en
Aug 15, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologise for the delay. Is there anything we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your interest.
Aug 17, 2024
Verified review
Very slow processing and delivery
Very slow processing and very slow delivery. Bike still not received.
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you for your order and your feedback. You will certainly receive your bike soon. Please note that a different delivery time applies to bikes. Your bike will be carefully checked in a final inspection and prepared for dispatch,
In the meantime, we are always available to answer your questions. We appreciate your patience and understanding.
Aug 17, 2024
Verified review
Very slow processing and delivery
Very slow processing and very slow delivery. Bike still not received.
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you for your order and your feedback. You will certainly receive your bike soon. Please note that a different delivery time applies to bikes. Your bike will be carefully checked in a final inspection and prepared for dispatch,
In the meantime, we are always available to answer your questions. We appreciate your patience and understanding.
Aug 7, 2024
Verified review
To long delivery, 12 days from order to me.
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Answer by bike-discount.de/en
Aug 7, 2024
Thank you for your order and your review. We are sorry that the delivery took a little longer. I have checked your details: We processed your order immediately and handed it over to our logistics partner within 24 hours. The logistics partner took a little longer than expected for transportation to your distant country of delivery - we apologize. Thank you for your patience.
Aug 29, 2024
Verified review
Customer service quality
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Answer by bike-discount.de/en
Aug 29, 2024
Thank you for your order and feedback. We are sorry that you seem to have experienced difficulties. I have checked your review and have seen that we have refunded you for the item that was delivered in error and that you did not need to return it. We sincerely apologise for the error that occurred, and thank you for your understanding.
Aug 24, 2024
Verified review
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Answer by bike-discount.de/en
Aug 26, 2024
Dear customer, thank you very much for your review and order!
We are very sorry that we could not satisfy you completely.
Would you like to let us know how we can help you? You can always contact us using our contact form.
Aug 11, 2024
Verified review
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Answer by bike-discount.de/en
Aug 12, 2024
Dear customer, thank you for your order and for your feedback.
Do you need any further help?
We are always happy to assist you.
Aug 4, 2024
Verified review
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Answer by bike-discount.de/en
Aug 5, 2024
Dear customer, thank you for your order and for your feedback. We hope you enjoy the items you ordered. If there is anything else we can do for you, please feel free to contact us at any time.
Aug 3, 2024
Verified review
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Answer by bike-discount.de/en
Aug 5, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you?
Please feel free to contact us at any time using our contact form.
Jul 26, 2024
Verified review
Brooks scape full frame bag had a really poor quality bottom zipper and it broke on the first trip. Customer service did not want to refund the bag but wanted me to send the product back to be checledand stated that it would necessarily lead to a refund. Please note that bikediscount does not make it easy to use warranty and they let me understand that tgey reserve the right to check the product and decide whether it is a warranty case or not.
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Answer by bike-discount.de/en
Jul 29, 2024
Thank you for your order and your review, we are sorry that you are apparently not completely satisfied. Of course we respect your warranty rights. However, we do indeed check whether an item has a defect that is covered by the warranty. This procedure corresponds to the applicable legal situation and is also a sustainable approach. If there is a defect that is covered by the warranty, you will of course receive a refund. We kindly ask for your understanding.
Jul 21, 2024
Verified review
They used wrong delivery code for the shipment and the parcel couldn't be dispatched by DHL. They wouldn't send a new one but made me wait until the package was returned to them so they could resend it. Three weeks in and no delivery of the goods to me.
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Answer by bike-discount.de/en
Jul 22, 2024
Thank you for your order and your review. We are very sorry that our logistics partner has apparently caused some inconvenience with the delivery. We have indeed been informed by DHL that the logistics partner has experienced problems with the routing code of the shipment.
Please contact us again so that we can offer you a solution straight away.
Thank you for your understanding and patience.
Jul 29, 2024
Verified review
Bike shirt return cost
Bike shirt was too small. Cost of the product return is not paid by the bike discount. Return cost to germany is almost same as the shirt price.
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Answer by bike-discount.de/en
Jul 29, 2024
Dear customer,
Thank you very much for your order and for your review. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding for our procedure.
Jul 7, 2024
Verified review
Ordered a bike 3 weeks ago and have not heard anything!! I had to call to ask. It's still processing. With no shipping date!
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Answer by bike-discount.de/en
Jul 8, 2024
Dear customer, thank you for your feedback.
Due to the current high volume of orders in our shop, the processing and delivery of your bike will take a little longer. All bikes ordered must be fully assembled, checked and packed by our mechanics before they are sent to our customers to ensure a high standard of quality on delivery. This time-consuming and labour-intensive quality standard must be maintained by us in order to ensure that our bicycles are delivered to our customers in perfect condition. We ask for your understanding.
Jul 22, 2024
Verified review
21 days later. Still waiting my parts. Gonna need refund soon. DHL has lost the package?
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Answer by bike-discount.de/en
Jul 23, 2024
Thank you for your order and your review.
We are very sorry for the inconvenience caused during shipping.
Our customer service will contact you again and offer you a solution.
Thank you for your patience and understanding.
Jul 21, 2024
Verified review
Parcel got lost with DHL, but took pretty long before they wanted to send a new one.
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Answer by bike-discount.de/en
Jul 22, 2024
Thank you for your order and your review. We are very sorry that there were apparently inconveniences with the delivery by our logistics partner.
I hope we have now been able to resolve your issue appropriately.
Please contact us via our contact form if you still need help.
Thank you for your understanding and patience.
Jul 17, 2024
Verified review
Ordering was easy, but didn’t receive the part yet.0
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Answer by bike-discount.de/en
Jul 18, 2024
Thank you for your order and your review. We are sorry for any inconvenience. I have checked your details. Unfortunately, there seems to have been a problem with the routing code of the shipment, which is why it was misdirected. Our customer service will contact you to offer you a refund or a new shipment. Our customer service team will contact you to offer you a refund or a new shipment. Thank you very much for your patience and understanding.